The player's deposit was not credited for yet unknown reason. The complaint was closed after the player has contacted us that it is resolved.
Viggoslots Casino - The player's deposit was not credited.
Amount: €30
Viggoslots Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I deposited via Neosurf voucher and sometimes there are problems there and the casino would have to add it manually.
With the new function of Neosurf you can even check the credit card and prove the payment history.
Despite proof of payment, the casino refuses to add the money to my account.
The support says I should wait and if nothing happens, the credit will be added back to the Neosurf voucher after 10 days.
Unfortunately, I have not yet experienced that money comes back. I also have cases that were more than 1 year ago and the money never came back.
Now I need your help to solve this.
Kind regards
Automatic translation:
Public
Public
1 year ago
Dear DerKoenig,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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