Vegas Rush Casino - Player’s withdrawal has been delayed.

I've been waiting for my money for over three weeks now

Dear Dakota,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) verification is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use?

I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Dakota,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.