Vegas Rush Casino - Player has been asked to provide documents for additional verification.

They ask me to provide them with a copy of the document, a copy of the credit card, confirmation of the address, the utility bill, how safe it all is and whether I can do it and send them all that they say it was fired in 7 to 10 days ...

Dear Nikola2479,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Every casino is unique and requires different documents from the player.

I would recommend you to fully cooperate with the casino and provide all the necessary documents and in a sufficient quality as soon as possible.

Please let me know if this information was helpful, or if there is anything else, I could do for you regarding this case. Looking forward to hearing from you.

Best regards,

Kristina

Hello Nikola2479,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.