Vbet Casino - Player's deposit seems lost.

Hello mase deposit 2 days ago and until now as they always say to me no update to merchant agent are so absolutely liar even if i show them the TXID that thr merchant recieve it they still lying unbelievable. And until now they didnt want to credit my deposit.

Dear Kinitnambewan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise what was the casino's justification as to why the funds weren't credited to your casino balance? Have you made deposits using XRP before? Were they successful?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No not xrp its bnb and they didnt do it they always saying is update me after the review how come they gonna review it if the proof that they recieve my deposit thats done but them they review it for 2 so day playing at me they keeplyingand lying im asking them a simple question which is why you didint credit my dwposit as long as you guys recieve it? Their answer is they didnt recieve my deposit and they still review i wish this agents are fired today they giving the players issue instead of they gonna help. In that 2 days what if im win the jackpot right? No body knows im playing fair here everyday everysingle day and they know i dindt even ask the dailycasino cashback on them i didnt ask cause i thought they automatically credit it but 1month theres nothing casinocashback for my everyday playing i didnt complaint it im just fair player dreaming one day yoj guys gonna help me change my life but you guys do this why?

See this 84 email that they all same message how rude that is?

I just want to refund it im not interested anymore to credit it in my casino please.

Thanks for the clarification.

Could you please explain if you made a successful deposit with this payment method before in this casino? The transaction confirmation you sent was in XRP. Was there any progress with the deposit since your last message?

This issue is done its already solve thank you so much

Dear Kinitnambewan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru