Vavada Casino - Player's account has been blocked.

I won 1500 usd, then made a withdrawal request and my account got blocked. They say that i have more than one account. But this is the only account i have. 

I registered account on 24 March. Played only slots. I had bonus money but i lost them. I have not been asked verification, but of course i can provide all infromation and documents.

Dear akindoper,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Do I understand correctly that you accumulated these winnings without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear akindoper,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.