Uptown Pokies Casino - Player’s deposit has never been credited to her casino account.

I have been playing at this casino for quite awhile 2years ? now and had no problems, easy withdrawals until i made a $50 deposit using a bonus code came up using a different payment made to name , springpay? Money Gone from my bank account.. talk to customer support whom recommended i deposit more so silly me did another $50 , gone from bank account not in casino account, get a msg its pending . Ok it will be added . But no nothing , contacted them through chat again to be told mh last deposit was $20 , also was talking through chat to be told to contact springpay, which i tried to be notified that this is a incorrect email address , oh hell no 🤦‍♀️🙈 have been sending emails with nothing in return .. dont know what to think now but not happy at all 😞 so i just have $100 floating around somewhere 😢

Dear lgeiger77,

Thank you very much for submitting your complaint and forwarding your payment receipts and the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if they were your first deposit attempts using this specific payment method in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

all has been worked out with the casino 😊

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lgeiger77, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru