Ultima Casino - The player's withdrawal is delayed.

Hi casino.guru

i originally wrote a review about ultima casino because I had played with them for about a year and alway got my withdrawal processed, but now is another story I have had £500 pending since 4/4/2023 and all communication with ultima has been a waste off time I have done nothing wrong I have stuck to the rule and all they say is thay have a heavy workload and will process it as soon as possible which is a load off rubbish it doesn’t Take 3weeks for a withdrawal and the fact they only let you withdraw £500 at a time mean I will be waiting forever to get my money ! I hope you can help if not at least make everyone else of where to stay well clear of them .

Hello Lola1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ultima Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick

thanks for getting back to me .

so my account was fully verified 10/11 months ago .

the balance was made off real cash deposits .

and the last time I had communication with them was 3 days ago when I sent a snotty email asking for my money and the reply was please tell them the date of the withdrawal and there look in to it when they know exactly when I requested it . I have all the email and screenshots to back everything up .

Hi nick this the kind of rubbish I have been getting back for the last 3 weeks

this was the last response I received.

Thank you Lola1 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi nick

just a update my withdrawal for £500 has been processed and paid to me it took 4weeks ☹️ just £2000 left to go so at that rate 4 months .

Hi Lola1, thank you for providing the information.

The question now is, should we consider this case resolved? The disputed amount was 500 GBP. Perhaps you want to keep the complaint open until you withdraw the total amount of 2000 GBP?

Please let me know.

Kind regards,

Tomas

Hi Tomas

can we keep it open for the time being

if one more withdrawal goes through then I’ll close it . Four weeks for a withdrawal is still shocking !!

thanks Chris

Sure. I’m extending the timer by 7 days. Please let me know once you have received the next payment.

Thank you.

Kind regards,

Tomas

i Will .

thanks Chris

Hi Tomas please close the complaint down I got board and spent the rest of the balance 😂 I hope this makes people aware not to play there .

many thanks Chris

Thank you, Lola1, for your reply. Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Tomas