Twisterwins Casino - Player’s deposit has never been credited to his account.

I deposited using bitcoin through coinbase to twister wins and the deposit has not been added to my balance. The money has been deducted from my wallet. I have contacted them via email 6 times and they keep fobbing me off. It has been 30 hrs since deposit.

Dear Bellthree,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful cryptocurrency deposit before?

Could you please forward me the screenshot of the deposit receipt together with the deposit history from your casino account?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi I have only submitted this one deposit on this site. I have deposited with Bitcoin loads before and there was no mistake my end. Copied and pasted. You will see from the screen shots that the €75 is showing on my history but has never gone on to my balance.

I have now been waiting 5 days for the casino to return my money or fund my account. There have been 25 messages and still they have not given me a reason or a fix for it.

Thank you very much Bellthree for your reply. Could you please also post here a screenshot of the deposit receipt?

Thank you very much Bellthree for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Bellthree.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

The exact same thing has now happened on libraspins casino. I know they are owned by the same company but they say they are not. €80 deposit not gone on to my account. Who is the site regulated by please?

Both TwisterWins and LibraSpins are unlicensed operators. But, if you have any issues with another casino, I recommend you make a separate complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Bellthree.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a questionable reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru