Thunderbolt Casino - Player has been accused of chargeback.

I've received this morning a message from Thunderbolt casino in my message box that deposits for July 2022 and August 2022 are questioned and may be deduct from my bank account in September. Every deposit I've made I received a notification from my bank and from the casino saying it was approved. No they implying that my casino account was credited but they did not receive payments. They can't give me dates. What's questionable about this is that at the same time I've received the same type of message from Springbok Casino. Both casinos don't reply on their support email address. How can they say they credit my casino account but the payment was not received and that it will be deducted in September. There was some failed deposits but then it went from my bank and at the same time I then go online chat service and send them the bank notification reference number or ask that they must open up the settings so that I can send them the proof of payment. There are no way that suddenly 2 casinos linked to each other are coming with the same story. They don't have my permission to deduct any money out of my accounts. Never did I deposit and play without money that did not went out of my Bank accounts.

Dear Wanda72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your cashier history to petronela.k@casino.guru? Which payment method you have opted for to deposit funds into your casino account? Could you please advise if you have ever requested a chargeback from any gambling establishment? Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Wanda72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.