HomeComplaintsThis Is Vegas Casino - Player can't withdraw his winnings from a no-deposit bonus.

This Is Vegas Casino - Player can't withdraw his winnings from a no-deposit bonus.

Amount: $99

This Is Vegas Casino
Safety Index:Very low
Submitted: 29 Mar 2023 | Case closed : 20 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US is experiencing difficulties withdrawing his winnings from a no-deposit bonus. We closed the complaint because the player stopped responding.

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1 year ago

If you're going to offer no deposit bonuses, HONOR THE DAMN BONUS. These cheapskates won't even pay 100 dollars. I've made cash deposits before. Never again after this.

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1 year ago

Dear bemarshall,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

Do I understand correctly the winnings from the bonus were voided? Did the casino explain why you are not able to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

The withdrawl is pending, not voided. I was told 7 days, then I was told that the rules have changed and now it was 12 days. Now I can't even get any answer from anyone.

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1 year ago

Scam casino making it up as they go along. This is a recent email exchange.


Hello Andre,


We hope this finds you safe and well.


As a general rule, and according to the T&C's, only players who deposited and had real-play within the past 30 days are eligible to withdraw funds out of their account.


Thank you for your understanding.


Have a great day,


VIP Team

thisisvegas

casinothisisvegas.com


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You guys are denying my withdrawl because my last deposits were on 2/16 and 2/18 and not within the last 30 days? Can you show me where it says this in the T&C?


I just want to be clear since I'm going to post this email exchange online in what appears will be a highly negative review.


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1 year ago

Dear bemarshall,

Could you please specify when exactly did you request your withdrawal? Was it within the 30 days since your most recent deposit? If there is any additional communication between you and the casino you might share? Either post it here or forward it to my email at tomas@casino.guru

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1 year ago

Dear bemarshall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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