The player from Italy has been blocked without explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I can no longer access the site what happens?
Are you losing your money?
Dear Giuseppe,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please provide more details regarding the limited access to the website? Has your account been blocked, or you are not able to open the casino's website at all?
Do I understand correctly based on the disputed amount that you had €50 in your balance at the time the casino blocked your access?
Looking forward to hearing from you.
Best regards,
Kristina