HomeComplaintsThe Red Lion Casino - Player had his account blocked.

The Red Lion Casino - Player had his account blocked.

Amount: €50

The Red Lion Casino
Safety Index:Very low
Submitted: 19 Jan 2022 | Case closed : 03 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy has been blocked without explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
2 years ago
Translation

I can no longer access the site what happens?

Are you losing your money?

Automatic translation:
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2 years ago

Dear Giuseppe,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please provide more details regarding the limited access to the website? Has your account been blocked, or you are not able to open the casino's website at all?

Do I understand correctly based on the disputed amount that you had €50 in your balance at the time the casino blocked your access?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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