The player from Illinois had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported being asked to pay taxes and additional fees in bitcoin before receiving his winnings, which raised suspicion about the legitimacy of the casino. No KYC verification had been required. We were unable to proceed with the complaint because we couldn't add the casino to our database. The player was advised not to deposit any more money and to report the incident to the police or relevant legal authority.
Withdrawal of player's winnings has been delayed.
Amount: $2,300
Usbetpro
Submitted: 24 May 2024 | Case closed : 31 May 2024
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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6 months ago
Won $2300 yesterday casino says they won’t pay until I pay them $200 sent $25 then $52.
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6 months ago
Dear samsp1118771,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
They told me pay $50 to receive a fast withdrawal and now they want $200 more
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6 months ago
There’s an additional $33,000 I won and they say they won’t pay until I send $200 in bitcoin for "taxes." They will pay on my behalf last I checked the taxes will be over $7,000 on that much money not $200 in BITCOIN
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6 months ago
I’m unsure if they are even a real casino I emailed betsoft and evo play some software providers they use and informed them of the unorthodox situation
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6 months ago
"We will pay taxes on your behalf. You need to pay the tax money to me first, and then I can pay all your withdrawals to you." 
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6 months ago
still no payment and they keep asking for additional money I’ve given up trying to reason w the alleged casino
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6 months ago
Thank you for your reply, samsp1118771. Before we proceed, could you please post the casino's website link here in this thread?
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6 months ago
To be clear 502 532 690 and 1300 were all won cleanly off a $52 deposit there’s over 30 grand won with bonus/deposit I expect those amounts at lest (502 532 690 and 1300)
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5 months ago
samsp1118771, I apologize, but we are not able to proceed with the complaint, because we have no option to add a casino like this to our database.
Nonetheless, I must emphasize that a legal online casino never asks for a deposit commission for alleged "tax" before withdrawals. I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
