Player’s withdrawal has been delayed.

I've been playing this casino for a about 3 months and I've won 160 usd and they wouldn't send my money I've made many contacts with them on email even on Facebook and they read my message and never reply they are not reply in to email regarding this issue

Dear Johana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Johana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi I received my payment through Western Union yrs I'm a verify player I had a issue getting reply from your email about my withdrawal which was about 2 weeks after I request a payment the following week after i made this complaint they send me a email saying that they send my money though western union and will be using Western Union for the quarter of the year

Thank you very much, Johana, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes sure close the complaint

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Johana, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru