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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
We’ve reopened this complaint as per the player’s request. Kishore informed u... 3 years ago
Ben, thank you very much for a positive feedback. I m glad that your complain... 4 years ago
Dear Kibi,Thank you for using the Casino Guru complaint resolution center. We... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
I am very sorry, Laura.As we wrote above, we believe that situation like this... 4 years ago
I am very sorry, Магдален.It looks like that the casino is non-responsive. Ho... 4 years ago
One more time I am deeply sorry that you have such a troubles.Because of all ... 4 years ago
Because of all writren above we decided to close this complaint as "unresolve... 4 years ago
Martin, I was thinking about what to do with this case, and if we should puni... 4 years ago
I checked it and the BTC withdrawals are available only for another account t... 4 years ago
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