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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
We are rejecting this complaint based on what we wrote above. 3 years ago
Dear Peltsi,Thank you for using the Casino Guru complaint resolution center. ... 3 years ago
Because Wally didn't respond, and we explained all above, we are closing this... 3 years ago
I am very sorry, Basel, but it looks like we need to close your complaint as ... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
I am very sorry, almighty888; the casino remains nonresponsive. As I wrote be... 3 years ago
Based on last message from Roah, we decided to close this complaint as "solve... 3 years ago
I am sorry, Nicholas. Now we can't help you. But I hope the casino will take ... 3 years ago
Thanks, Neil, for your positive feedback. I wish you good luck for next time.... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
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