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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Because we didn't receive any answer from the casino, we are closing this cas... 3 years ago
Richard, you submitted a complaint where our role is to determine who have ri... 3 years ago
Please before you deposit in the next casino, check the reputation of this ca... 3 years ago
I am very sorry, Annikale; the casino is non-responsive.We are closing this c... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Because Alfonzo breached the casino terms and conditions, we are rejecting th... 3 years ago
Because Djnub already played back the money, we are rejecting the complaint. 3 years ago
We are rejecting this case because it is evident that we can't help anyhow he... 3 years ago
Dear Carla,Thank you for using the Casino Guru complaint resolution center. W... 3 years ago
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