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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, after examining this case, we must reject it. As we wrote abov... 3 years ago
Because Lauren and casino failed to respond we are rejecting this complaint. 3 years ago
Because we believe that the casino should give players an option to not accep... 3 years ago
Because of all written above, we decided to close the complaint as "rejected." 3 years ago
As I wrote before, we can only close this complaint as unresolved and pointin... 3 years ago
Based on the last post, we are closing the complaint as rejected.Catarina, on... 3 years ago
Because we didn't get any reaction from PRADER111 and because of what we wrot... 3 years ago
I am very sorry, Markus. I must reject your complaint. 3 years ago
Dear *****,Thank you for using the Casino Guru complaint resolution center. W... 3 years ago
We consider this rule as predatory:"If a player's accumulated deposit amount ... 3 years ago
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