Vulkan Vegas Casino - Player’s account has been blocked.

Спечелих 200 евро в vulkanvegas casino и след 3 дни разиграване с различни документи ми блокираха акаунта и нямам достъп вече до него

Dear Anita,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please specify whether you played with any bonuses? If yes, please specify which offer you redeemed.

Have you tried contacting the casino to provide any explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Да играх с бонус без депозит и заложих нужната сума за разиграване и после спечелих нямам запазени чатове с съпорт

Thank you very much Anita for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Anita,

I'm taking over your complaint. Thank you for joining and explaining your side on this case. However, we would like to ask you for any relevant communication between you and the casino. Please, send it here: yuliia.k@guruadmins.com

Thank you in advance for your reply.

Dear Anita,

If I understand it correctly you were playing with no deposit bonus, am I correct? Did you make a KYC? Did you make a deposit?

Dear Anita,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.