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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I completely agree. Gambling should be safe, but I am pleased that we were ab... 3 years ago
Unfortunately, in this case we discovered after email communication with Karl... 3 years ago
Since we haven’t received any response from the casino regarding the issue, w... 3 years ago
I am very sorry, Mika. The casino failed to respond on any our attempt.We hav... 3 years ago
Because Gunner didn't respond, and all of the above, we are closing this comp... 3 years ago
I disagree with what are you saying:11.7. If we have reasonable grounds to be... 3 years ago
Dear Viviana.They showed us a very solid proof that you are part of organised... 3 years ago
Dear Viviana.They showed us a very solid proof that you are part of organised... 3 years ago
Because of all what we wrote above, we decided to close this complaint as "un... 3 years ago
Thanks for the feedback in your another complaint. Because of all above + you... 3 years ago
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