Super Slots Casino - Player accuses the game of being rigged.

The same game has taken all of my money now for over three deposits not following rtp ever, and not one time has it hit free spins bonus one time since the newer games came out. The game is rob the bank 2 and it's taken me down from over 100 USD a few times to zero and most recently from 60 to zero without one free spins . It is just rigged. I hit free spins when it first came out at least once a game and when the next games came out it didn't hit free spins one time out of a whole lot of spins and multiple sessions. The odds of that in normal casino play are so astronomically large they have to have rigged this game somehow. I want my deposit back and available so I can play something that doesn't chest.

Also, they refuse to offer or give me any bonus for more than 3 deposits now, at least! It's just robbery I feel.

Dear aforlines78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case such as a game history, please forward it to me. My email is tomas@casino.guru

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Dear aforlines78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I tried again today and finally I got one free spins bonus . But on wild casino. Only after spinning 50 of 80 dollars deposited. Which broke me even. So I still haven't hit a free spins on super slots yet and I'll try it one more time with 100 dollars and see if 1 dollar spins result in any free spins at 100 spins.

I am sorry but in order to proceed forward with the case regarding accusations of lowered or manipulated RTP, full game history is necessary.

Kindly provide it to us so we can review it, otherwise, we'll reject your complaint on the basis of lack of evidence.

Thanks for your understanding.

Dear aforlines78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.