The player from Kentucky won a $14,000 jackpot on March 21st, 2024, and withdrew $10,000 in four transactions of $2,500. Despite receiving one payment of $2,500 on April 29th, subsequent payments were delayed, with the casino attributing the delays to a backlog at the payment provider. The player was still waiting for $7,500 with no clear timeline for the payments. The Complaints Team intervened by contacting the casino, which confirmed the final payment was sent to the third-party provider on July 10th. Eventually, the player confirmed receiving the final $2,500 on August 1st, 2024, resolving the issue.
The player from Kentucky won a $14,000 jackpot on March 21st, 2024, and withdrew $10,000 in four transactions of $2,500. Despite receiving one payment of $2,500 on April 29th, subsequent payments were delayed, with the casino attributing the delays to a backlog at the payment provider. The player was still waiting for $7,500 with no clear timeline for the payments. The Complaints Team intervened by contacting the casino, which confirmed the final payment was sent to the third-party provider on July 10th. Eventually, the player confirmed receiving the final $2,500 on August 1st, 2024, resolving the issue.
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