The player from the United States had requested a $500 withdrawal on April 1st, which was approved on April 10th. However, she had not received the money and had expressed frustration. The Complaints Team had sought to clarify the situation by asking her about past withdrawals, KYC verification status, and the nature of her winnings. The team had extended the response time by 7 days, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.
Sunrise Slots Casino - Player’s withdrawal is delayed.
Amount: $500
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
So I requested 500.00 dollars on April 1st and they approved it on April 10 and I have been waiting for them to send the money to me in bit on since the 10th and I'm getting irritated like they have all the paperwork that they need they approved it already and still I have yet to receive the deposit hoping u guys can help me get it
Public
Public
6 months ago
Dear bushmanpam29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
