The player from New Hampshire was expecting a 1200$ cash out from their free spins at Sunrise Slots, but received notification that only 100$ is being sent.
Hi there.
Recently, I got an offer at sunrise slots for 30 free spins. I worked that 30 free spins in Kong Fu, all through slots, to 2500. I had hit another bonus, when suddenly, I saw a message that said "Coupon Reversal Withdrawal" for 1200$. Meaning (and I have a screenshot to prove I should get the 1200$) I had played back what the bonus amount would have been, and they took the non-cash able amount away, so the remaining 1200$ was to be free to cash out. I got a notice today that they took away 1100$ and I am being sent 100$
Dear mainedisc,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hi there!
No, I was at 3300$ and hit a line pay. After the line pay, it refreshed my screen and brought me to 1300$, and then showed the "Coupon Reversal Withdrawal" taking out 1500$. I then played it to 1209$, and requested withdrawal.
i have not previously deposited and this was not the first bonus ive played at Sunrise Slots.
i have indeed reached out for an explanation with no response.
Thanks for the explanation.
If you activate multiple bonuses in this particular casino in a row without a deposit in between the casino won't honor your winnings.
https://www.sunriseslots.com/en/terms-conditions
No Deposit Bonuses (Free Chip, Free Spins, Free Roll Slot Tournaments) and "No Play No Max" Bonus Rules
The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.
Our conclusion would be you won't be able to cash out these winnings. due to the casino's terms and conditions taking effect.
Please let me know if there is any information I haven't considered.