The player from Germany had deposited 20€ via Cashlib, but the funds were not credited to her casino account, despite having been withdrawn. The live chat support at the casino had not resolved the issue. We had recommended the player contact her payment provider for an investigation since the casino usually had limited control in such cases. We had also advised her not to deposit more funds until the issue was resolved. However, the player did not respond to our further communications, and therefore, we had to reject the complaint due to lack of information.
Stupid Casino - Player's deposit not credited.
Amount: €20
Stupid Casino
Safety Index:Below averageSafety Index
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5.0
Stupid Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
12 months ago
Translation
I deposited 20€ via cashlib but the money was withdrawn and not credited to my account. The live chat keeps putting me off but they don't really help either.
Automatic translation:
Public
Public
12 months ago
Dear Alee12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
