The player from Canada has her account blocked after making a deposit, and despite having over $11,000 in winnings, she is unable to withdraw. Although documents were sent, she has not received any response from the casino.
SportsBetting.ag Casino - Player's account has been closed.
Amount: 11,000 ₮
SportsBetting.ag Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
SportsBetting.ag Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 12m 9s
Case summary
3 hours ago
Public
Public
21 hours ago
I made a deposit and after a few days my account had over $11,000. I wanted to order a payment, but my account was blocked. I sent the documents, but did not receive a response.
Public
Public
3 hours ago
Dear Kaylyn,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify if you accumulated your winnings with or without a bonus?
- What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
- Could you kindly specify when exactly you submitted your documents for verification? Which documents did you provide?
- Have you received any emails from the casino after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Kaylyn has 6d 20h 12m 9s to reply
