Sportiumbet Casino - The player's winnings were confiscated.

I played with their bonus which I raised to approximately 6000 but I did not read the conditions and since the maximum profit was 1000 so they only left 1000 in my account, to be able to use it you must deposit more money so I deposited and kept playing reaching almost 14k which I requested a withdrawal of 4k and since it took a long time to pay me, I canceled it and I did so several times until I had a balance of 5500 which I requested my withdrawal, after several days it no longer appeared in pending withdrawals, and 3 days after this as I didn't get the money because I talked to them in the chat and they told me that they had removed my withdrawal manually since I didn't meet the requirements, they are scammers, they looked for excuses not to pay me and now I don't even know what to do

Hello jejehemen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GANABET Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did the casino specify which term did you breach? Did you receive back any deposit or was all of your balance confiscated? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If my account is already verified, according to them they say that I played in the casino but when the rollover of the bonus ended, they credited me with a thousand pesos of profit and they didn't tell me anything, I made another deposit and I won and they say that I lost my money because I did not comply with the rules, when the bonus was no longer active and I was only playing with my normal money, they confiscated my withdrawal, which is all my balance, I spoke to them 3 days after they took my withdrawal but they told me that I had already adjusted due to breaches of the terms, I insist since the bonus was released and I had already made a deposit from which I did not accept a bonus, I have already spoken with many people and they have told me that here in Mexico everyone has been robbed of their balances with any pretext

Hello jejehemen,

Can you please forward your betting and bonus history to nikolas.b@casino.guru for further review?

Dear jejehemen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed based on the above mentioned reason.

I wrote you an email responding to your request to send you a screenshot of all the operations since I started with the bonus in ganabet, and I inform you that it is impossible to take a screenshot of more than 100 pages, which could provide you with an entry to my account and the You will verify for yourselves, and now that I see it from that side, there are many bets that I make so that later they confide my money, with them it is losing or losing

Thank you jejehemen for the information provided. As long as you finished the wagering of the bonus and you've been credited with the maximum allowed win from it, we believe that the money should be real money and any additional winnings generated from it should be fully paid out. As we will definitely need more details regarding the bonus and betting history, I will be forwarding your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello jejehemen,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Ganabet Casino to join the conversation and participate in the resolution of this complaint.

Dear Ganabet Casino,

Can you please clarify the reason for the player's winnings having been confiscated?

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jejehemen,

I have now contacted the casino via Skype and I am waiting for a reply. I will extend the timer once more in the hope that we can resolve this complaint.

Kind regards,

Adam

Thank you, I have tried to talk to them but their only response is that they confiscated my balance, but well, I have also read and searched and I think they are a scam

Dear jejehemen,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Dirección General de Juegos y Sorteos (http://www.juegosysorteos.gob.mx/en/Juegos_y_Sorteos/Orientacion_en_linea) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam