The player from Mexico requested a withdrawal 6 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
It is my first withdrawal on your page it says from 24 to 72 business hours for the withdrawal to be reflected and well it's been more than 144 hours and no deposit can be made? Will they not pay me?
Dear AndresJavierUribe20,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
14 days .. then it will be important to modify on your page that the deposit takes from 24 to 72 hours because that is a lie and deception
Inform that I already received my deposit today at 4:11 p.m. case closed
Awesome news, AndresJavierUribe20. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.