SpinoVerse Casino - The player's account got blocked.

Biggest joke online casino i have played everything was good when was loosing i got all the way up to 743 withdrawal soon as I did they locked my account and banned me gave me 3 different reasons live chat gave me reason was that the system picked up negative actions on my account?? So after that I called on phone Gave me the excuse I was banned because of my past criminal record (arrest record) like wow then I get a email from them stating my account was being closed because

(From review of your account, our system has picked up negative bonus activity in the form of bonus abuse on your account. The funds from your current withdrawal are a direct result of offers that have been acquired from unknown sources. Due to this, your account has been banned)

There completely a joke

Hello clintjustice50,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinoVerse Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How long have you been registered in the casino? Did you ever deposit into the casino or was your money generated from a bonus?

Looking forward to your answer.

Regards,

Nick

Account was new only played on it a few hours before they shut it down verification was in process money was from bonus I hadn't tried to cash out I hadn't done a thing but spin the slots guess thats negative activities can't make up the mind if banned for negative actions multiple arrest record or bonus abuse

Hello clintjustice50,

As it is not entirely clear why did your account get blocked, I will be forwarding your complaint to my colleague Matej who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello clintjustice50,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,