RoboCat Casino - Player’s withdrawals are delayed and reversed.

Robo Cat Casino ich hatte drei schwebende Auszahlungen jeweils 500euro wurden einfach wieder zurück gebucht auf mein Konto und mir wurde gesagt ich hätte die Auszahlungen selbst storniert bzw ein Blödsinn da ich noch 2400euro Guthaben auf dem Konto hatte die wollen einfach nicht ausbezahlen unglaublich sowas echt schlimm was kann man machen

Dear Jello333,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your pending withdrawals, and I understand how frustrating this must be for you.

To better understand the situation and help you effectively, could you please provide more details on the following:

• When did you request the withdrawals, and when were they booked back into your account?
• Did you receive any confirmation emails for the withdrawal requests?
• Have you contacted the casino’s support team about this? If so, what was their response?
• Have you successfully withdrawn money from this casino before?

If you have any relevant communication, such as emails or screenshots, please feel free to forward them to petronela.k@casino.guru. Your cooperation is crucial for us to fully understand the situation and proceed with the case.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Ich habe jeweils die Auszahlungen beantragt je 500euro jeden Tag beginnend am 18.02und die darauf vollgenden Tage fragte nach wie es aussieht mit den Auszahlungen sie seien in Bearbeitung es dauert gestern wurden mir einfach die kompletten Auszahlungen wieder auf mein Konto zurück überwiesen.Habbich gefragt wieso der eine sagte die Bank sei schuld ein anderer Support hatte gesagt ich habe sie selber wieder storniert komplett verlogen ist die wollen einfach nicht auszahlen und denken der verspielt es wieder

Jetzt würde mein Konto gesperrt mit meinem Geld und komm nicht mehr rein 3.900 oben einfach gesperrt

Dear Jello333,

Thank you for reaching out and providing the details about the issue with your account.

I understand that your account was blocked due to geolocation restrictions.

• To help us investigate further, could you please confirm if you have ever used a VPN to alter your location while accessing the casino?
• Additionally, could you let us know which country you selected when registering your account?

I also noticed an IP block when I attempted to access the casino website from Austria (see screenshot):

This could be related to the geolocation issue, so any additional information you can provide will help us resolve the matter.

Looking forward to your reply.

Ich habe mich in Österreich registriert und gespielt alles ist auch gut gegangen haben mir eine Auszahlung von 500 bekommen danach wurde die restlichen 1500zurück auf mein Konto gebucht dann hatte ich 3900auf dem Konto am nächsten Tag g war dass Konto einfach gesperrt

Dear Jello333,

Thank you for your response.

• To clarify the situation, could you please confirm whether you have ever used a VPN while accessing the casino? This is crucial to understanding why your account may have been blocked.
• Additionally, if you have any supporting evidence, such as a screenshot of your casino account profile showing your registered country or any relevant account details, please forward it to us. This will help us assess your case more effectively.

Looking forward to your reply.

Habe leider alles gelöscht bzw meine Screenshots dass wird heißen ich werde dass Geld nie mehr sehen unglaublich sowas, verstehe nicht wieso solche Casinos existieren und nichts wird gemacht habe schon öfters gelesen dass die Leute dass Geld nicht bekommen usw gerade bei Robo Cat

Dear Jello333,

Could you please confirm the following:

• When you registered, did you select Austria as your country in the registration form?
• When exactly did you open the account?
• Did you receive and save any email from the casino after registration? If so, could you please forward it to us?

Your cooperation in providing these details will be very helpful in assessing your case and taking the next steps.

Dear Jello333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.