The player from Germany had requested a withdrawal two weeks ago and had previously withdrawn successfully from the casino. After following up with support, they were informed that the casino was still reviewing their withdrawal request. The Complaints Team marked the complaint as "Unresolved" due to the casino's lack of response and a pattern of delayed withdrawals reported by other players. Consequently, it was advised to refrain from engaging with this casino moving forward.
Wunderwins Casino - Player's withdrawal has been delayed.
Black points: 86
Amount: €1,521
Wunderwins Casino
Safety Index:Below averageSafety Index
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6.2
Wunderwins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Hello!
I have already withdrawn money from this casino. Over a week ago I also wrote to support and they said that the casino was still checking. Attached are screenshots of the chat and the pending withdrawal.
Thank you in advance
Automatic translation:
Public
Public
1 month ago
Dear Marco187,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal, and I understand your frustration.
We appreciate you sending the screenshot of your withdrawal request. To help us get a clearer picture of the situation, could you please provide a bit more information:
- Did the casino provide any reason for the delay?
- What payment method did you use for this withdrawal?
I want to be transparent with you – we’ve received many complaints about delayed withdrawals from Wunderwins Casino. Unfortunately, the casino has chosen not to respond to any of our attempts to resolve these issues. I understand how difficult it must be to wait for your money without any clear answers, and I sincerely hope that you’ll receive your winnings soon.
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
1 month ago
Translation
First of all, thank you very much for the quick response.
- Did the casino provide a reason for the delay?
As can be seen in the screenshot, the reason given was "own diligence"
- Which payment method did you use for this withdrawal?
I deposited and withdrew with MiFinity
Automatic translation:
Public
Public
3 weeks ago
Dear Marco187,
I regret to inform you that, due to Wunderwins Casino having 10+ cases closed under their "No reaction policy," we are forced to mark your complaint as "Unresolved." As a result, this will impact the overall rating of the casino. I understand this is not the resolution you were hoping for, but the drop in rating caused by unresolved complaints may encourage the casino to reconsider its approach.
Unfortunately, it seems to be a recurring issue with Wunderwins Casino, as they consistently ignore our attempts to mediate and resolve matters. Please refer to our previous attempts, where we have sent numerous emails and tried reaching out to their live chat representatives and affiliate team, all of which have been unsuccessful.
At this point, we strongly advise against engaging with this casino. I truly wish I could offer you a more satisfactory resolution. However, the casino can reopen this complaint at any time.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
