OverviewBonusesUser reviews27Safety Index explainedDiscussion32Payment methods21
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
When reviewing and assessing Wunderwins Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Wunderwins Casino scored a Below average Safety Index of 6.2, which makes it a suboptimal option for most players in terms of fairness and safety. Keep reading our Wunderwins Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Wunderwins Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Wunderwins Casino review, we extensively examined and analyzed the Terms and Conditions of Wunderwins Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
According to our approximate calculation or collected information, Wunderwins Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include Wunderwins Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Taking into account all factors in our review, Wunderwins Casino has scored a Safety Index of 6.2, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Wunderwins Casino Terms and Conditions
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Wunderwins Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Wunderwins Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 2,447 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Wunderwins Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 27 user reviews given to Wunderwins Casino, it has a Good User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Wunderwins Casino company data and licenses
Wunderwins Casino is owned by Gammix Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Wunderwins Casino holds licenses issued by licensing authorities in these countries or regions: Malta (Malta Gaming Authority), Kahnawake (Kahnawake Gaming Commission).
Win and withdrawal limits, payment options
Wunderwins Casino accepts deposits via 21 payment methods. This includes: Neteller, Skrill, PaySafeCard, Mastercard, VISA, Maestro, Bitcoin (BTC), Online bank transfer, Bank transfer, MiFinity, Rapid Transfer, Cashlib, Noda pay, Coinspaid, Tether (USDT), Ethereum (ETH), Jeton, CashtoCode, Binance Pay, Instant Payments by Citadel, Contiant.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 12,500 per week
No win limit
EUR 50,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Wunderwins Casino.
Language
Website
Customer support
Live chat
English
Japanese
German
Finnish
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Wunderwins Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Wunderwins Casino to be good.
Casino games and slots available at Wunderwins Casino
Wunderwins Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
Games from 40 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Push Gaming, Endorphina, Wazdan, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Relax Gaming, Oryx Gaming, Gaming Corps, Fantasma Games, Grand Vision Gaming (GVG), Swintt, Stakelogic, Spadegaming, Gamomat, Kalamba Games, Revolver Gaming, Gromada Games, Sega Sammy, Games Global, Light & Wonder, Aruze Gaming, Hacksaw Gaming, Reel Play.
Wunderwins Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Wunderwins Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Wunderwins Casino bonuses page.
Browse all bonuses offered by Wunderwins Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(27)
User reviews of Wunderwins Casino
This is a place to share experience with Wunderwins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
In just 2 days I've experienced a lot of new things here. My Mastercard was debited twice without my consent. Live chat is unavailable or not possible because identification doesn't work, so I can't make a withdrawal. Emails aren't answered 3 days later. 300 free spins for the first 3 deposits weren't released, and emails aren't answered, of course. With 50x free spins on 1 euro within 24 hours, Pragmatic Play games, the highest win was around 100 euros. Etc. So it's better not to play here. Login sometimes not possible.
In nur 2 Tage habe ich hier viel neues erlebt. 2 mal wurde mir von Mastercard abgebucht, ohne ich dafür Zustimmung gegeben zu haben. Live chat nicht erreichbar oder nicht möglich, weil Identifizierung nicht funktioniert, kann ich auch nicht Auszahlung betätigen. Auf mails wird 3 Tage später nicht beantwortet. 300 Freispiele für die ersten 3 Einzahlung wurden nicht freigegeben, bei Mails natürlich wird nicht beantwortet. Bei 50x Freispeiele auf 1 Euro innerhalb 24 Stunden, pragmatic play spiele , war der höchsten Gewinn ca 100 Euro. Usw . Also lieber nicht hier spielen. Einloggen manchmal nicht möglich.
I don't really understand the negative reviews. Always read the terms and conditions first and then play. The verification took 96 hours and was relatively long. The payout was made within 24 hours, which is OK. I would particularly like to highlight the bonus conditions for the first deposit bonus. Please note that you can only bet 4 euros here.
Ich verstehe die negativen Bewertungen nicht ganz. Bei jedem Cousine zuerst die Bedingungen durchlesen und dann spielen. Die Verifizierung dauerte 96 Stunden und war verhältnismäßig lang. Die Auszahlung erfolgte innerhalb von 24 Stunden was okay ist. Besonders hervorheben möchte ich die Bonus-Bedingungen für den Ersteinzahlung Bonus. Achtung hier dürfen nur 4 Euro eingesetzt werden.
Reliable payout within 24 hours
Zuverlässige Auszahlung innerhalb von 24 Stunden
Fair bonus conditions (note: only EUR 4.0 per spin)
Faire Bonusbedingungen (Achtung nur EUR 4,0 pro Drehung)
Warning! Do not play at these casinos from Starscream ltd. This are some of the worst scammers on the entire market! They added bonus money to my account without me even accepting anything and then they took everything i had won from my own money because i had bet on a slot that i wadnt suppose to bet on! I played with my own money, i didnt use any one of their scam bonuses and they stole 4000 dollars. This is a fraud company, do absolutely not get involved with this scam sites!
Absolutely nothing
They are only scamming people and ruins their lives
They add their scam bonuses to your account even if you dont want them to, and then take all of your money
They are lying and coming up with new rules and will take anything that you want to withdraw, do not waste one dollar on this scam sites
After initial difficulties with two deposits that unfortunately only arrived after 11 days, it is a great casino. Games run smoothly and they pay out very quickly with express transfers. Withdrawal requests are also processed on weekends and after approval the money was immediately credited to my account. Keep up the good work!
Nach anfänglichen Schwierigkeiten mit zwei Einzahlungen die leider erst nach 11 Tagen ankamen, ist es ein super Casino. Spiele laufen flüssig und Sie zahlen sehr schnell aus mit Blitzüberweisung. Auszahlungsanfragen werden auch am Wochenende bearbeitet und nach Genehmigung ist das Geld sofort auf mein Konto eingegangen. Macht weiter so!
Fast payout after KYC within a few hours
Schnelle Auszahlung nach KYC innerhalb weniger Stunden
Made a first deposit and they gave me my 100% bonus but NOT the free spins, then made a second deposit and they did not gave me my 200% deposit $ AND the free spins, then made a third deposit and STILL did not received any bonus. I made sure that I clicked on the pop ups, and the bonus was active in the cashier and I've been told by the services that there is nothing they can do and its MY RESPONSIBILITY ? worst experience EVER, don't go there ever
I roll into Wunderwin Casino, I deposit a casual hundred bucks, not expecting much. And I hit this insane streak on Mega Fortune. Within 15 minutes I hit a grand. Also, Cashout was easy. Fast, easy and definitely a casino I'll be rolling back to
Wunderwin's game selection is legit impressive. Slots, table games, live dealers...they've got it all. Never a dull moment. Also, VIP system is a nice touch. The more you play, the more you unlock. Okay, so the downside :Sometimes, I notice tiny glitches in the game interface. Nothing game-breaking, but it can be a tad annoying.
Relaxed gaming at Wunderwins is my new evening routine. Usually deposit a few hundred euros and play blackjack. I am now at VIP level and use all the offers alternately with the live casino. I haven't had any bad experiences so far. All my withdrawals were paid without asking. It's a shame that there is no cashback twice a week. I always look forward to it for a whole week
Entspanntes Zocken bei Wunderwins is meine neue Abend Routine. Zahle meist ein paar hundert Euro ein und Spiele Blackjack. Mittlerweile bin ich schon VIP level und nutze die ganze Angebote im wechsel mit dem Live Casino. Habe bis jz keine schlechten Erfahrungen gemacht. Alle meine Auszahlung wurdern ohne nachfragen gezahlt. Schade it es das es kein Cashback 2x in der Woche gibt. Freue mich immer eine ganze Woche drauf
The Live Casino seesion at Wunderwins and legend with my friends. We normally always meet Fridays and play Live Casino together. Mainly blackjack and Roulette are our favorites. Made already many big wins as 3 times in the row my number came. I remember when I did my first withdtawal of 20k I needed to sent some docuemnts. But it was not even a lot and it has been checked very fast. In some other Casinos its super annoying. first Money then came after one more day I think.
One of the best welcome bonuses by far. Very efficient customer support, and great canadian slots. However, it already happened to me that some slots were lagging one time.
Now my case is closed without solution………Waiting for withdrawal 6000e since 2022/08/22 was verified and everything was green then they wanted source of wealth and yes deposited Max 400e. Send all the docs they want but only get the same link back. Then crazeplay got involved and wanted the same doc, but there I stopped playing and took out all the money, no one has told me anything, but the support just hangs up and no response to Mail either. Terrible bad behavior and I feel sad when I read that more people have the same problem as me. Pure scam
Nu stängs mitt fall ner utan lösning………Väntar på uttag 6000e sen 2022/08/22 var verified och allt va grönt sen ville dom ha source of wealth och ja satte in Max 400e . Skickar alla doc som dom vill ha men får bara samma länk tillbaka. Sen har crazeplay lagt sig i och vill ha samma doc men där har jag slutat spela o tagit ut alla pengar, ingen har berättat någonting utan supporten lägger bara ner och inget svar på Mail heller . Fruktansvärt dåligt agerat och blir ledsen när jag läser att fler har samma problem som jag . Ren bluff
This casino is a super+++ casino in my opinion. The variety of games leaves nothing to be desired. What I would particularly like to rate with 10 stars is the super fast payout, which is usually done in hours. Verification usually takes only one day. The profits are realistic and have already brought me one or the other super profit. Will continue to follow this casino faithfully. Unfortunately, bonus winnings are reduced to €50 when paid out 😞
Dieses Casino ist meiner Meinung nach ein super+++ Casino. Die Spiele vielfältige Auswahl lässt keine Wünsche offen. Was ich besonders mit 10 Sternen bewerten möchte ist die super schnelle Auszahlung was meist in Stunden schon erledigt wird. Die Verifizierung dauert in der Regel nur einen Tag. Die Gewinne sind realistisch und haben mir den einen oder anderen super Gewinn schon gebracht.Werde weiterhin treu diesem Casino folgen. Bonus Gewinne werden leider auf 50€ reduziert bei der Auszahlung 😞
Super fast payout
Super schnelle Auszahlung
Verification takes only one day
Verifizierung dauert nur einen Tag
Many providers available
Viele Anbieter verfügbar
Clean display of the games
Saubere Darstellung der Spiele
Many payment providers when depositing
Viele Zahlungsanbieter beim Einzahlen
Support in German
Support in Deutsch
Bonus balance from the bonus game is reduced to 50 euros when paid out
Bonus Guthaben aus Bonus Game wird bei Auszahlung auf 50 Euro reduziert
The casino is an absolute gambler. My account was blocked for no reason, although I've been verified and approved. I've been playing in different casinos for about 10 years, but wunderwins top all the money I won is gone. Receive no reply to my email with this email Dear Marotta, We hope this email finds you well.
We are contacting you to inform you that we have stopped offering our services due to a management's discretionary decision.
Although it saddens us, we are grateful to have had you as part of our player base and thank you for your choosing and trusting us during this time.
We wish you the best in your future endeavors and remind you shall you have further questions or concerns, you can contact us at any time through our live chat or email.
Das Casino ist eine absoluter ab Zocker Ohne Grund wurde meine Konto gesperrt ob wohl ich mich verifiziert habe und genehmigt wurde ich spiele seit etwa 10 Jahre in verschiedenen Casino aber wunderwins top alle das gewonnen geld ist weg. Bekomme Kein Antwort auf meine Email mit diese Email Dear Marotta, We hope this email finds you well.
We are contacting you to inform you that we have stopped offering our services due to a management’s discretionary decision.
Although it saddens us, we are grateful to have had you as part of our player base and thank you for your choosing and trusting us during this time.
We wish you the best in your future endeavors and remind you shall you have further questions or concerns, you can contact us at any time through our live chat or email.
Hello, I've been waiting for my money since 03/01 and I've been blocked for no reason. Support always writes the same thing, it is checked by the security department.
Stay away from this casino, this is a scam. I do not recommend it to anyone !!!! Worst casino I've seen.
Hallo, ich warte seit 01.03 auf mein geld und ich wurde ohne Grund blockiert. Support schreibt immer das gleiche es wird von Sicherheitsabteilung überprüft.
Finger Weg von dieser Casino, das ist Betrug. Ich empfehle es niemanden !!!! Schlechteste Casino was ich gesehen habe.
After I didn't make a plus in the 1st welcome bonus, I took advantage of the 2nd and risked everything and in the end my balance was €340, it was verified and everything seemed to be going smoothly, then after 2 days I received an email saying I had forbidden slots Played in bonus and payout will be cancelled! Strangely, other casinos also manage to block slots that are not allowed to be played in the bonus and you can't get in at all, unlike at wunderwins you can play everything, you even win and then never do that again!
Habe nachdem ich im 1. Willkommensbonus kein Plus gemacht habe, den 2. in Anspruch genommen und alles durchgewagert und am Ende war meine Balance bei 340 € wurde verifiziert und es schien alles glatt zu laufen dann kam nach 2 Tagen eine Mail ich hätte verbotene Slots im Bonus gespielt und die Auszahlung wird abgebrochen! Komischerweise bekommen es andere Casinos ja auch hin Slots die im Bonus nicht gespielt werden dürfen zu sperren und man kommt gar nicht rein, anders bei wunderwins kannst alles spielen gewinnst sogar und dann das nie wieder!
According to Wunderwins, 100 free spins are available for the first 3 deposits. I'm surprised I didn't get any free spins and according to customer service I won't get any either. Unfair conditions.
Laut Wunderwins sind bei den ersten 3 Einzahlungen je 100 Freispiele zu erhalten. Ich wundere mich, dass ich keine Freispiele erhalten habe und auch keine laut Kundendienst bekommen werde. Unfaire Konditionen.
Incredible rip off Won 1900 euros yesterday All documents sent Then an email came that it was a win from forbidden games. 1900 away ridiculous 20 euros credited. And no one helps me again paid almost 100 today no profit nothing So that's more than a rip-off at a high level....hands off
Unfassbare Abzocke Gestern 1900 Euro gewonnen Alle Unterlagen Zugeschickt Dann kam eine Email es wäre ein Gewinn aus verbotenen Spielen. 1900 weg lächerliche 20 Euro gutgeschrieben bekommen.Und keiner hilft mir nochmals knapp 100 eingezahlt heute keine Gewinn nix Also das ist mehr als abzocke aufhogem Niveau....Finger weg
No chat unfriendly staff
Kein Chat unfreundliche Mitarbeiter
Nowhere in the terms and conditions with banned games on the site is clearly cheating for me
Steht nirgends in den AGB mit verbotenen Spiele auf der Seite für mich ganz klar Betrug
All private documents there for nothing payout were withheld
Alle privaten Dokumente dort für nix Auszahlung wurde einbehalten
Even though the casino does not look as smooth as other casinos, this one is really fair with the welcome bonuses and services. Really satisfied of the service. Withdraws are fast.
Lots of games, runs smoothly. New slots are also available quickly. Once you are verified, the payout is super fast and easy. Support was always friendly. With the bonus conditions you have to read exactly which slots are allowed and which are not.
Viele Spiele, läuft flüssig. Auch neue Slots sind schnell verfügbar. Ist man erstmal verifiziert geht die Auszahlung super schnell und problemlos. Support war stets freundlich. Bei den Bonusbedingungen muss man genau lesen, welche Slots erlaubt sind und welche nicht.
Fast payout when account is verified
Schnelle Auszahlung wenn Konto verifiziert wurde
Great game offer
Tolles Spielangebot
Good welcome bonus
Guter Willkommensbonus
Read bonus terms well, some slots are taboo
Bonusbedingungen gut lesen, einige Slots sind Tabu
Initially smaller winnings, and with larger ones unfortunately the tactic of keeping the money forever in order to tempt the players to cancel the money paid out and finally gamble it away
Anfangs kleinere Gewinne,und bei grösseren leider die Taktik das Geld ewig ein zu behalten um die Spieler dazu zu verleiten das ausgezahlte Geld zu stornieren und es endgültig zu verspielen
The selection of games is good, but I can't recommend this casino, because at first I couldn't log in to the casino after my deposit. When I finally got in and happened to win a large amount of money, the withdrawal was extremely challenging due to poor communication and slowness. 5 days after the repatriation request, they asked for KYC documents, which took another 5 days to verify. In the end, after 12 days of waiting, the withdrawal is finally in my account. The casino is not a scam, but there are several better options out there.
Pelivalikoima on hyvä, mutta en voi suositella tätä kasinoa, sillä aluksi en meinannut talletukseni jälkeen päästä kirjautumaan kasinolle. Kun vihdoin pääsin sisään ja satuin voittamaan suurehkon summan rahaa kotiuttaminen oli äärimmäisen haastavaa huonon yhteydenpidon ja hitauden vuoksi. 5 päivää kotiutuspyynnön jälkeen he pyysivät KYC dokumentteja, joiden varmistus kesti toiset 5 päivää. Loppujen lopuksi 12 päivän odotuksen jälkeen kotiutus on vihdoin tililläni. Kasino ei ole huijaus, mutta tarjolla on useita parempia vaihtoehtoja.
I can't say anything negative about Wunderwins, quite the opposite, I'm very satisfied so far. So far I haven't had the feeling that something isn't going right here. The RTP seems good, the slots sometimes pay, sometimes they don't, but basically you have a chance to win here. In the event of a win, everything runs at lightning speed, payouts under 24 hours on the bank account (lightning transfer) and also under 24 hours on Paysafecard account! Exemplary, other casinos can learn a lot from that. Except for the bonus terms and conditions, which you MUST read in EVERY casino before you start playing, that's the way it is with the rules of the game! Forbidden games open in bonus, all winnings gone. Free spins in the welcome bonus are wager-free, which means they can be paid out directly, but with Maxwin €100, which I think is fine because there are no other conditions.
Ich kann erstmal nichts Negatives über Wunderwins sagen, ganz im Gegenteil, ich bin bisher sehr zufrieden. Bis jetzt hatte ich nicht das Gefühl, dass hier etwas nicht mit rechten Dingen abläuft. Die RTP scheint gut, die Slots zahlen mal, mal zahlen sie nicht, aber grundsätzlich hat man hier ne Chance auch mal zu gewinnen. Im Fall eines Gewinns läuft hier alles blitzschnell ab, Auszahlungen unter 24 Std auf dem Bankkonto (Blitzüberweisung) und auch unter 24Std auf Paysafecardkonto! Vorbildlich, da können sich andere Casinos ne große Scheibe abschneiden. Bis auf die Bonus AGBs, die MUSS man aber in JEDEM Casino vor Spielantritt lesen, ist halt so mit Spielregeln! Verbotene Spiele öffnen im Bonus, dadurch gesamter Gewinn weg. Freispiele im Willkommensbonus sind UMSATZFREI, heißt direkt auszahlbar, allerdings mit Maxwin 100€, was ich in Ordnung finde, da keine anderen Bedingungen.
It all started quite well when I spinned in Time Spinners and got a big win (almost 2000x). I played with a bonus and after this big win it felt like someone flipped a switch. For the next 10.000 Spins (to wager the bonus) my RTP varied between 50-70% in various slots (only played slots with an RTP between 96-97%). Didn't get a single big win anymore and the money just vanished basically.
While this might be just a huge unlucky streak it felt super suspicious, since the wins completly stopped after the big win and never came back for a total of 10.000 spins. Just as I said, feels like someone flipped a switch.
Welcome bonus appears to be decent though.
Luckily I was still able to fully wager the bonus and my withdrawal request is pending right now.
Will either add a star or remove one, depending on how smooth I'll receive my withdrawal.
Edit: Received my withdrawal request within 12 hours after requesting. +1 Star
Good welcome Bonus
Lots of good games
Fast withdrawal
Games payed suspiciously bad after getting a single big win over a long period of time
You NEED to read the bonus terms before playing with a bonus, since it includes lots of games that wil terminate your whole bonus when played (you need to avoid these games manually)
New casino with good collection of provider. Technical issues with android phone, few slot not works, deposit end some error page. When i try to confirm my email, i get email where asking CHANGE my email... Four deposit, all gone extremely quickly so cannot anything about kyc or withdrawal. Talking with chat support is impossible because no one online. No more deposit this casino
Clear design, large selection of slots, unfortunately sometimes very low RTP (91-92%) in some popular slots. Banned games with bonus money will not be blocked. If you accidentally play a prohibited game, ALL winnings will be confiscated, even if you have arithmetically more money in your account than there is to be wagered. Lack of tact and no customer friendliness! So I was denied a profit of €7400.
Klares Design, große Auswahl an Slots, leider teilweise sehr niedrige RTP (91-92%) in machen beliebten Slots. Verbotene Spiele mit Bonusgeld werden nicht geblockt. Wenn man versehentlich ein verbotenes Spiel gespielt hatte, werden ALLE Gewinne eingezogen, sogar wenn man rechnerisch mehr Geld auf dem Konto hat als noch umzusetzen war. Fehlendes Fingerspitzengefühl und keine Kundenfreundlichkeit! Somit wurden mir 7400€ Gewinn verwehrt.
Large selection of slots
Große Auswahl an Slots
Games run perfectly
Spiele laufen einwandfrei
You cannot see the KYC status
KYC Status kann man nicht einsehen
Documents for KYC must be sent by email, but you will not receive a reply
Dokumente für KYC müssen per Mail geschickt werden, man erhält aber keine Antwort
Lack of empathy or customer friendliness
Fehlende Empathie oder Kundenfreundlichkeit
Casino has deceptive intentions when giving out bonuses (Welcome bonus has Reactoonz as free spins but is not allowed to play with the bonus money)
Das Casino birgt trügerische Absichten beim Rausgeben von Bonusen (Willkommensbonus hat Reactoonz als Freispiele, aber darf mit dem Bonusgeld nicht gespielt werden)
Safety Index explained
Safety Index of Wunderwins Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Wunderwins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Complaints about Wunderwins Casino and related casinos (46)
