Wunderwins Casino Review

The player from Austria deposited around 1,300 EUR but did not receive the promised cashback bonus. Despite contacting the support numerous times over ten days and offering a solution, he has not received a response.

The player from Finland had encountered issues with account verification due to problems with his submitted pictures. After verification, he had experienced a delay in receiving his winnings, which had surpassed the casino's stated two-day waiting period. The player had expressed frustration with the casino's customer service and decided to cancel the withdrawal request, choosing to gamble his winnings instead. He had vowed never to deposit at this casino again. Despite our intervention and attempts to mediate the situation, the player had requested to reject the complaint and we had complied.

The player from Germany had difficulty withdrawing his winnings of €5,900 from Wunderwins. The casino alleged that the player was using a VPN or hidden IP address, which the player disputed, stating he used hotel WiFi for playing. The casino had returned the player's original deposit, but the winnings remained withheld. Despite our attempts to engage with the casino, we received no response. Consequently, we marked the complaint as 'unresolved'. We advised the player to contact EADR Ltd and the Malta Gaming Authority for further assistance.

The player from Finland had deposited 30€ into his account but was unable to log back in. Despite his efforts to contact customer service, he had received unclear responses and no resolution. He had confirmed that he did not play any games and his account was locked immediately after the deposit. However, due to the lack of response to our subsequent queries, we had to reject the complaint. We were unable to proceed with any further investigation or provide potential solutions to address the issue.

The player from Germany had deposited 100 euros at Wunderwins and won 6,000 euros. After she had successfully verified her account and attempted to withdraw the maximum weekly amount, she received an email accusing her of using a VPN. The player denied using a VPN and confirmed that she had only accessed the casino through her personal devices. Despite our efforts to mediate, Wunderwins Casino did not respond to our inquiries. Consequently, we marked the complaint as 'unresolved', which negatively affected the casino's rating. We advised the player to contact EADR Ltd and the Malta Gaming Authority for further assistance.

The player from Finland is faced with a login issue preventing her from accessing their winnings despite having submitted the requested documents to the casino. We closed the complaint because the player stopped responding.

The player from Finland has reported that the casino has taken their money and they are unable to verify their email address. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil has had a pending withdrawal request at the casino for more than 15 days and complains about continuous deferrals. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Canada had his account closed and his winnings were confiscated due to an accusation of using manipulative game strategies. It seems to be a common practice of Wunderwins Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Sweden has been waiting for their money since August 2022. They were initially verified. However, their withdrawal was later canceled and their account was locked due to a source of wealth issue. The casino has not responded to the complaint, and it was closed as "unresolved".