MyEmpire Casino Review

The player from Greece had submitted three withdrawal requests of €500 each but had not received any funds after three business days, despite no verification being required and no bonuses involved. The player later reported receiving one withdrawal but faced issues with two others due to changes in Greek banking regulations. After further communication, all withdrawals were eventually credited in a timely manner. The complaint was marked as resolved by the Complaints Team, and the player was encouraged to share feedback on their experience.

The player from Greece submitted a withdrawal request on September 17, 2024, but it remained unfulfilled. Despite daily communication with the casino, they continually asked her to be patient. After confirmation that the winnings had been accumulated from real money and that previous withdrawals had been successful, the issue was resolved, and the withdrawal was completed. The complaint was then marked as 'resolved' in the system.

The player from Greece had submitted a withdrawal request for €200 fourteen days prior, and it remained 'under review.' Despite multiple inquiries, he received the same response each time. The Complaints Team intervened, and after communication with the casino, it was confirmed that both of the player's withdrawal requests had been completed and paid out. The player acknowledged receipt of the payments, and the issue was marked as resolved.

A user named Maporhis reported an issue with a withdrawal request from a casino. They requested €440 on September 13, 2024, but after 4 business days, the funds had not been processed despite the casino's rule of a 3-day processing window. The customer service advised that it would take "a few more days," but no further action was taken. The user is disappointed as this is their first withdrawal issue. AskGamblers followed up on September 20, 2024, asking the casino for an update and warning that failure to respond would negatively affect the casino's ranking on their platform

The player from Spain requested a refund of deposits due to alleged non-compliance with gaming rules and Spanish laws, indicating a breach of contract with the casino. We asked the player for more information to better understand the situation and gave the player more time to respond but ultimately haven't received any further response. As a result, the complaint was rejected.

The player from Greece had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated that the withdrawal process might take time due to potential KYC verification delays. After further communication, the player confirmed that the winnings were received, leading to the case being marked as resolved.

The player from Greece had made three withdrawal requests totaling 900€ but experienced delays despite numerous communications with customer service. The player was informed that there were no problems with the account, yet the withdrawals had not been processed. After 11 days of ongoing communication with the casino’s support, the player successfully received the winnings. The complaint was marked as resolved in our system.

The player from Italy had two pending withdrawals since August 17th and repeatedly received the same response that "the money is on its way," but the funds had not arrived. She expressed concern and frustration over the situation. After communication with the Complaints Team, one of her withdrawals of €800 was successfully received, while the second remained pending. The issue was marked as resolved once she confirmed the receipt of the funds.

The player from Germany had initiated a withdrawal 14 days prior, but had not received the funds yet. She expressed frustration with the repetitive responses from the support team. The complaint was ultimately rejected due to her failure to respond to the Complaints Team's inquiries, which prevented further investigation into her issue.

The player from Greece reported that her winnings had not been credited for over a week. The Complaints Team advised that delays in withdrawals were common and typically took up to 14 days for processing. However, due to a lack of response from the player after multiple communications, the complaint was ultimately rejected.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After a series of discussions regarding the cancellation of his withdrawal, the issue was resolved, and the player finally received the payout. The Complaints Team marked the complaint as 'resolved' in their system, acknowledging the successful outcome.

The player from Greece had been waiting four days for a withdrawal of 1300 euros, which had not yet been processed. The player later canceled two withdrawal requests, stating that his account had been hacked, but the Complaints Team clarified that issues related to cybercrime fell outside their jurisdiction. Ultimately, the complaint was rejected at the player's request, with the team expressing regret for not being able to assist further.

The player from Germany accuses the casino of being a scam, claiming that withdrawals are deliberately delayed and that the casino violates its own terms and conditions. They intend to lodge a complaint with the licensing authority to prevent the casino from operating in Germany.

The player from Brazil had deposited and won 500 reais at Casino MY EMPIRE but faced difficulties in withdrawing her winnings. The casino provided different responses each time she inquired about the withdrawal. After a prolonged delay of 35 days, the casino confirmed that the player's withdrawal had been paid out. The Complaints Team considered the issue resolved, as the player had received her winnings and had not submitted further requests for assistance.

The player from Greece had deposited 60€, won 500€, and requested a withdrawal. After 10 days of delays and multiple contacts with the casino, the withdrawal had not been completed despite reassurances. The issue was resolved as the player confirmed receipt of the money. The complaint was marked as resolved by the Complaints Team.

The player from Canada had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player faced issues with KYC verification, which resulted in delays and confusion regarding document submissions. After intervention, the casino acknowledged the player's compliance with the KYC requirements and confirmed the processing of the withdrawal. The complaint was marked as resolved, with the player confirming receipt of the owed funds.The complaint was reopened as the player was unable to verify their residency in Canada. The player stopped responding and the complaint was closed as rejected.

The player from Greece made a withdrawal request for 447.6 euros 8 days earlier but had yet to receive the funds. We advised the player to wait 14 days for the processing time. The player confirmed that authentication was not required and later informed us that the funds were credited after persistent follow-ups. The complaint was marked as resolved.

The player from Greece faced a delay with the withdrawal of a 100-euro win, which took over nine days instead of the advertised 1-3 days. The player did not reply to our messages and questions, consequently, the complaint was rejected.

The player from Italy had two pending withdrawal requests on the MyEmpire site, totaling 1,500 euros. Despite customer support advising to wait, a week had passed, and the withdrawals remained unprocessed. We advised the player to be patient and wait for the standard processing time of up to 14 days. The player later confirmed that the issue was resolved as the money had arrived. The complaint was marked as resolved.

The player from Greece had requested withdrawals of €300 and €373, but after 8 days and 2-3 days respectively, did not receive anything. The casino attributed the delay to a heavy workload in the finance department. We advised patience, and after extending the response time by 7 days, the complaint was ultimately rejected due to the player's lack of response.

The player from Greece had requested a withdrawal a week ago, but despite the promised 2-3 business days, the funds were not received. Communication with the casino resulted in repetitive responses. We informed the player to wait for 14 days before further intervention. Due to the player's lack of response to our messages and questions, the complaint was rejected.

The player from Finland withdrew their winnings and closed the account to prevent further play, but the funds had not appeared despite multiple contacts. Attempts to get proper answers from customer service were unsuccessful, and live chat access was terminated. A similar issue also occurred at Frumzi casino. The issue was resolved when the player confirmed receipt of the funds.

The player from Greece had submitted two withdrawal requests, one for €500 and another for €400, but the funds had not yet been processed. Despite contacting customer support, he had received repetitive assurances without resolution. No identification verification or bonuses were involved. We had extended the waiting period to allow the casino more time to process the payments. The complaint was resolved as the player confirmed receiving the money.

The player from Greece made three withdrawal requests totaling €800, of which only €300 was credited. The remaining €500 was returned to his profile due to a technical issue. Despite following support's advice and requesting a bank transfer on 12/6/24, he was still waiting. The player later confirmed that the transaction was completed successfully and the money appeared in his bank account. The issue was resolved satisfactorily and the complaint was closed.

The player from Australia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The player experienced repeated rejections of withdrawal requests despite providing the correct BNB wallet address. After switching to a BTC withdrawal method, the issue was eventually resolved, and the player received his winnings. The complaint was marked as resolved by us.

The player from Greece had requested a withdrawal the previous day, which had not yet been processed. Despite messaging the casino, they responded cryptically, raising concerns about his funds. No verification had been requested. The player did not respond to our inquiries for additional information. Consequently, the complaint was rejected due to lack of response.

The player from Poland encountered issues at MyEmpire Casino, including incorrect settlements on several blackjack bets with the EVOLUTION provider, leading to missing funds. Despite contacting customer service, only one of three issues was acknowledged, with no satisfactory resolution or detailed explanation provided. The player sought refunds totalling PLN 1,300 for the unaddressed irregularities. The Complaints Team contacted the casino, which investigated and subsequently added the missing funds to the player's balance. The issue was marked as resolved after confirmation from the player.

The player from Latvia experienced delayed payments, as the casino's finance department repeatedly canceled the payments despite exceeding their own processing deadlines. The player also highlighted a lack of assistance from the live chat. The casino claimed the player canceled her pending withdrawal, played the funds, leaving no balance, and subsequently requested account closure. The player did not respond to further inquiries, leading us to reject the complaint due to lack of response.

The player from Poland had experienced a delay in receiving their winnings from Prize Drops by Pragmatic Play. The outstanding amount was PLN 2150 and the delay had lasted for more than two weeks. After the player's issue was forwarded to our colleague, the casino had awarded the prize to the player's account. The player had confirmed the receipt of their winnings. The issue was successfully resolved with the cooperation of the casino.

The player from Spain had been waiting for a withdrawal since the 5th of May 2024. The casino's live chat and technical support had not provided a clear explanation for the delay, only stating that the withdrawal was in process. We had advised the player to wait for at least 14 days for the withdrawal to be processed, which was new information to him. The player had expressed his frustration about the lack of clear guidelines from the casino. Ultimately, the player had confirmed that he had received his winnings. We then marked the complaint as 'resolved' in our system.

The player from Italy had won €4500 and was permitted to withdraw only €500 at a time. After receiving just €500, the casino had blocked the account for verification and later closed it, citing duplicate accounts. The player was seeking to claim the remaining €4000. She had admitted to using her son's rechargeable card for transactions, which was against the casino's terms of service. We had explained that this breach of rules resulted in difficulties in every online casino, where winnings might not be honored. We had regretfully informed her that we could not assist in recovering the winnings due to the breach of rules. The complaint was consequently rejected.

The player from Spain had experienced a delay in his withdrawal of 380€ from MyEmpire Casino and was unable to access the casino's website. After more than a week of waiting, he had contacted the Complaints Team for assistance. The team had advised him to wait at least 14 days before filing a complaint and to ensure that he had passed the KYC verification. The player confirmed that he had successfully withdrawn funds before and had not used any bonus. The Complaints Team then invited the casino's representative to join the discussion. The casino had advised the player to submit a new withdrawal request, which was subsequently cancelled again by the casino. After submitting the withdrawal request for the third time, the player finally received his funds. The casino had confirmed the resolution, and the Complaints Team had closed the complaint.

A German player experienced difficulties when attempting to withdraw a total of 20,000 Euros in winnings. Despite contacting support numerous times, the player only received excuses about delays with the first 2 withdrawals totaling 500 Euros. We reached out to the casino, which stated that some withdrawals had been processed and advised the player to request further withdrawals. The player stopped responding to follow-up communications, leading us to close the complaint due to lack of cooperation.

The player from Switzerland had had issues withdrawing 500fr from his online casino account, despite multiple attempts over a period of two weeks. The casino had attributed this to a provider problem. We had reached out to the player for additional information and had extended the response deadline. However, the player had failed to respond in time, leading to the rejection of the complaint. Later, the complaint was reopened following the player's request, as he had informed us that he had received his payout. Consequently, we had closed the complaint as resolved.

The player from Greece had been experiencing a withdrawal delay since March 24. After extending the response deadline by 7 days, the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Austria had requested the closure of his account due to loss of interest, but had received no response from the casino. After he submitted a complaint, he was guided by the Complaints Team on how to make a self-exclusion request. He then sent a valid self-exclusion request to the casino, citing gambling issues. The casino eventually responded, confirming the permanent closure of his account. The player confirmed the account closure, and the complaint was marked as resolved by the Complaints Team.

The player from Germany had deposited 25 EUR and had been promised additional bonuses that were not granted. Instead, the casino had locked the player's account, causing him to lose his initial bonuses. We had communicated with the player, asking for the active balance at the time of account closure. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. Consequently, we had to reject the complaint.

The player from New Zealand had experienced a game crash after winning a jackpot in "Book of Godess Mega Moolah". Despite numerous discussions with the casino, the problem had persisted. The Complaints Team had requested additional evidence from the player to further investigate the issue, but the player had failed to respond. Consequently, we had to reject the case due to lack of cooperation from the player. The issue remained unresolved.

The player from Australia had reported that he had made 12 unsuccessful attempts to withdraw his winnings from My Empire Casino over a two-week period. He had claimed to have received false information from the casino's customer support and his bank had confirmed that no deposits were made by the casino. The player had not made any successful withdrawals before and had not activated any bonuses during his gameplay. However, he had decided not to pursue the complaint further, considering it a learning experience. Consequently, we had closed the complaint as per his explicit request.

The player from Ireland was facing a delay in withdrawal from Empire Casino. It had been around three months, and despite having provided banking details four times, the casino stated that the matter was with the accounts department. The casino was contacted by our team and confirmed that the player's balance of 100 EUR had been successfully processed. The player confirmed receipt of the funds, hence, we marked the complaint as 'resolved'.

The player from Greece had requested a self-exclusion from MyEmpire Casino due to gambling issues and had demanded a refund of all deposits made since the request. The casino had failed to act promptly, which led to the player depositing an additional €220. The player's account had not been verified at the time, even though they had deposited and withdrawn money several times. After a month, the casino had finally disabled the player's account. The casino had agreed to refund the deposits made after the initial closure request, subject to the signing of a waiver. After some delay and follow-ups, the player had confirmed receiving the refund, and the complaint had been successfully resolved.

The player from Austria had reported an issue with MyEmpire Casino where she had won 350 Euros and had attempted to withdraw 300 Euros. However, instead of receiving the withdrawal, an additional 300 Euros had been deducted from her account. She also mentioned that she had been unable to access the casino's site. The player had not made any successful withdrawals from this casino before and had lost about 1000 Euros of her own money. After several failed attempts to resolve the issue via chat and email, she had received 500 Euros out of 640 Euros in her player account. The casino had promised to process a manual withdrawal of the remaining balance. Eventually, the casino had confirmed that the withdrawal had been successful and the player had confirmed receipt of the remaining balance, resolving the issue.

A player from Greece had reported an eight day delay in a withdrawal of 500 euros. Despite daily communication with the casino's support team and no requirement for verification, the requested fund had still not been approved. The player was asked to provide identification on the 10th day of the withdrawal request, which he did promptly. After 14 days of waiting, the player's withdrawal had still not been processed. We intervened by contacting the casino for clarification. The casino responded, stating that the player's account had been verified and the withdrawal had been processed successfully. The player confirmed receipt of the funds, marking the resolution of the issue.

The player from Greece had requested withdrawals on the 5th of December from Casino Empire, but the casino had not been responding to his chats or emails. However, he later clarified that he had mistaken the casino and the complaint was switched to MyEmpire Casino. We had sought to understand the issue by asking the player several questions relating to his account verification and the nature of the withdrawal problem. Despite extending the response deadline, the player did not provide further information. Consequently, we had to reject the complaint due to the player's lack of response, which prevented further investigation and resolution of the issue.

The player from Czech Republic had encountered a withdrawal issue with MyEmpire Casino. A total win of 4,500 CZK hadn't been credited to their bank account, despite the casino having stated that 3,000 CZK was returned to their game account. We had attempted to gather more information from the player to aid in the investigation but received no response. Consequently, we had to reject the complaint due to the lack of necessary details for further investigation.

The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed. The complaint had been marked as 'resolved' by the team after the successful resolution.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player reported that he had received a part of his winnings, but €400 remained frozen for 10 days. The Complaints Team had requested additional information and extended the response time, but the player did not respond. As a result, we couldn't investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that his withdrawal requests kept getting rejected and returned to his account, and he hadn't received any assistance from the casino's live chat. The Complaints Team had extended the timer for response by 7 days, but the player failed to respond. Consequently, without further information or response from the player, the complaint was rejected.

The player from Finland had pending withdrawals totaling 2500€. The casino site was not working across multiple devices for the player, which prevented access to funds and any information on timing for transaction processing. After the site started working again, the player reported he canceled the rest of the withdrawals and gambled the money away. As a result, we couldn't assist further and closed the complaint as per the player's request.

The player from Germany had deposited 20€ using giropay, and the money was immediately withdrawn from his bank account but was not credited into his gaming account, despite him waiting for two days. Customer service had not provided a resolution. We had suggested the player to contact his payment provider and initiate an investigation, as the casino could not intervene in this case. However, the player did not respond to our inquiries and due to a lack of communication from his side, we were unable to proceed with the investigation, which led to the rejection of the complaint.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests and it was common for withdrawals to take up to two weeks. They recommended patience and cooperation with the casino. However, the player did not respond to further communications, leading us to close the complaint due to a lack of further information.

The player from the Czech Republic had been trying to withdraw his winnings from a roulette game for over 14 days. Despite meeting all requirements, he consistently got an error message suggesting to try another payment method. After attempting to resolve the issue with the casino, the player was asked to deposit once more through a verified method, but this also proved unsuccessful. Despite our attempts to assist and request further details, the player did not respond. As a result, we were unable to further investigate and had to reject the complaint.

The player from Austria had received only $3,000 from My Empire Casino out of her total $14,000 winnings and was struggling to secure the remaining $1,000. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus. However, the player informed us that she had received her remaining payout. We then marked the complaint as 'resolved' in our system.

A player from Spain used his mother's details to open an account to circumvent a legal incapacity due to gambling problems. The casino never asked for ID or verification. The player is now attempting to claim the total amount of the deposits but is being denied. The complaint was rejected as the player breached the casino terms by registering with 3rd party details.

The player from Greece is experiencing issues with a game on the MyEmpire casino website. Despite multiple attempts to contact support and following their advice such as clearing cookies and changing browsers, the problem persists and the bonus game remains frozen. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had experienced an issue with a bonus during depositing, which led to an account closure during the withdrawal of €3500 winnings. After a month-long ID verification process, she discovered her balance had been reduced to €256 due to a deduction related to the initial bonus issue, a problem that had been caused by the casino. The casino had explained that due to a technical update, a higher amount was initially credited to her balance upon completion of the wagering requirements. The casino rectified this by deducting the excess amount and compensating with an additional €16, which brought her balance to €256. The casino's actions had been in line with their terms and conditions. The player had expressed dissatisfaction with the casino's handling of the situation. The Complaints Team concluded that, despite the player's dissatisfaction, the casino had acted within its terms and conditions. The player's complaint was deemed unjustified and was rejected.

The player from Greece faced problems with three transactions at the Evolution live casino. Despite confirmation of three unpaid transactions by the provider, the player has received no update or refund from the casino. The complaint was rejected as the player stopped responding.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany can't withdraw a balance of 770€ due to a lingering bonus issue. Despite several inquiries, the casino's support claims these problems are caused by 'technical issues'. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany is having issues with delayed withdrawal. He won over €1000 but was only able to request €500 for withdrawal. Despite the casino's policy that withdrawals should be processed within three business days, the player has been waiting for six days. The complaint was rejected because the player didn't respond to our messages and questions.

A player from Germany encountered an error with the bonus wager counter in the casino, which got stuck despite the player meeting the requirements. This issue has led to the temporary suspension of their account. Concerns are raised about approximately 31,000€ in winnings being at risk due to this issue. The complaint was closed as the player stopped responding.

The player from Spain faced issues with a withdrawal that was stuck in the verification process. Attempts to communicate with customer support resulted in requests to wait, after which the chat closed and the player was unable to log back in. The issue was resolved when the player confirmed that the withdrawal had been successfully processed. The Complaints Team marked the complaint as resolved and expressed willingness to assist with any future issues.

The player from Greece had been waiting 4 days for a 120 euro withdrawal, with the casino citing a high volume of withdrawal requests as the reason for the delay. They had asked for patience in the matter. The issue was resolved, with the player confirming that the first withdrawal was received and the remaining withdrawals followed shortly after, albeit 4-5 days late. The complaint was marked as 'resolved' in our system.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receiving two of the three withdrawals, while a third withdrawal faced an error. The player decided to close the complaint and expressed gratitude for the assistance provided, indicating a willingness to reach out again if further issues arose in the future.

The player from Greece had requested a withdrawal of 400 euros on 10/29, but the casino had exceeded the stated processing time of three business days. Despite multiple contacts with support, the player received no explanation for the delay. The issue was resolved when the player confirmed that the withdrawal was finally completed, despite being informed that the financial department did not operate on Sundays. The Complaints Team marked the complaint as resolved and expressed appreciation for the player's feedback.

The player from Portugal had been waiting 14 days for a €350 withdrawal that had not yet been received in their account, despite previously having no issues with withdrawals from the casino. The responses from customer support had remained repetitive. The issue was resolved with the player confirming receipt of the amount in their account. The complaint was marked as 'resolved' in the system.

The player from Greece had two pending withdrawal requests from September 10th and 11th totaling 590€, which had not been processed after 14 working days, despite the casino's stated timeframe of 3 working days. Despite multiple inquiries, he received only vague responses regarding a general delay. The issue was resolved after the player escalated the situation by requesting action within 24 hours, leading to the casino completing the withdrawal requests. Confirmation of successful withdrawals was provided, and the complaint was marked as resolved.

The player from Spain had requested a withdrawal of €500 on the 10th, but it remained under review after 7 days, exceeding the promised 3 to 5 business days. Customer service had continued to cite delays without resolving the issue. The complaint was addressed, and the withdrawal was successfully processed after an additional 3 days. The issue was marked as resolved in the system.

The player from Greece faced a delayed withdrawal of 7 days and received repetitive excuses from customer support, with no communication options available for the finance section. The average withdrawal time was 3 days, leading to frustration over the lack of clarity regarding the delay. After intervention from the Complaints Team, the casino confirmed that the player's withdrawal had been processed on October 2, 2024. The player confirmed receipt of the funds, and the issue was marked as resolved.

The player from Portugal encountered issues with deposits. She had sent proof of the transactions to casino support but had not received any response. The issue was resolved when the player confirmed receiving the deposits. The complaint was marked as 'resolved' in the system, and the player expressed her dissatisfaction and intention to be blocked from the casino.

The player from Switzerland faced repeated verification rejections at MalinaCasino despite uploading the correct documents. Although support initially stated the payout had been processed, they later denied any knowledge and requested another verification via email. The player provided detailed proof of verification attempts but faced delays and conflicting information from support. The issue was resolved after the player resubmitted documents, leading to successful verification and payout. The complaint was marked as resolved.

The player from Finland had had his account frozen due to an expired ID and had struggled for six months to reactivate it. After he had provided the necessary updated documents, a new issue had arisen regarding a discrepancy between his current address and the one registered on his casino account. The casino then became unresponsive, and the player was unable to access the website. After our intervention, the casino confirmed that the player's balance had been successfully paid, effectively resolving the complaint.

The player from Malta was struggling to withdraw her winnings from the casino due to the limited availability of payment methods. The player was paid the first instalment and lost the remaining funds. The complaint was closed as "resolved".

The player from Finland had an active self-exclusion in a sister casino. She believes that she shouldn’t have been allowed to open a new account with Malina Casino. Player’s complaint has been resolved successfully.

The player from Germany had his payments stopped for unknown reason and the remaining balance seems to be reduced and transferred to a different casino account. The player eventually received his winnings, the issue was resolved.

The player from Germany is experiencing difficulties withdrawing her funds due to a limited availability of payment methods. The complaint was resolved as the player received her winnings to her bank account.

The player from Austria has requested a withdrawal a month ago. After multiple attempts to contact the casino, the situation is still unresolved. Player has received the money, the complaint is now resolved.

The player from Spain reported that their withdrawal had been under verification for 4 days, and they were unable to verify their account. Chat support provided no clear assistance, leaving them concerned about losing their money. The issue was resolved when the player's account was verified, and the withdrawal was successfully processed. The Complaints Team marked the complaint as resolved in their system, appreciating the player's cooperation.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as 'resolved' in our system, and the player was encouraged to reach out for any future issues.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as 'resolved' in the system.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed 'server errors'. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as 'resolved' after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player's account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player's winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.