MyEmpire Casino Review

The player from Greece had requested withdrawals on the 5th of December from Casino Empire, but the casino had not been responding to his chats or emails. However, he later clarified that he had mistaken the casino and the complaint was switched to MyEmpire Casino. We had sought to understand the issue by asking the player several questions relating to his account verification and the nature of the withdrawal problem. Despite extending the response deadline, the player did not provide further information. Consequently, we had to reject the complaint due to the player's lack of response, which prevented further investigation and resolution of the issue.

The player from Czech Republic had encountered a withdrawal issue with MyEmpire Casino. A total win of 4,500 CZK hadn't been credited to their bank account, despite the casino having stated that 3,000 CZK was returned to their game account. We had attempted to gather more information from the player to aid in the investigation but received no response. Consequently, we had to reject the complaint due to the lack of necessary details for further investigation.

The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed. The complaint had been marked as 'resolved' by the team after the successful resolution.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player reported that he had received a part of his winnings, but €400 remained frozen for 10 days. The Complaints Team had requested additional information and extended the response time, but the player did not respond. As a result, we couldn't investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that his withdrawal requests kept getting rejected and returned to his account, and he hadn't received any assistance from the casino's live chat. The Complaints Team had extended the timer for response by 7 days, but the player failed to respond. Consequently, without further information or response from the player, the complaint was rejected.

The player from Finland had pending withdrawals totaling 2500€. The casino site was not working across multiple devices for the player, which prevented access to funds and any information on timing for transaction processing. After the site started working again, the player reported he canceled the rest of the withdrawals and gambled the money away. As a result, we couldn't assist further and closed the complaint as per the player's request.

The player from Germany had deposited 20€ using giropay, and the money was immediately withdrawn from his bank account but was not credited into his gaming account, despite him waiting for two days. Customer service had not provided a resolution. We had suggested the player to contact his payment provider and initiate an investigation, as the casino could not intervene in this case. However, the player did not respond to our inquiries and due to a lack of communication from his side, we were unable to proceed with the investigation, which led to the rejection of the complaint.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests and it was common for withdrawals to take up to two weeks. They recommended patience and cooperation with the casino. However, the player did not respond to further communications, leading us to close the complaint due to a lack of further information.

The player from the Czech Republic had been trying to withdraw his winnings from a roulette game for over 14 days. Despite meeting all requirements, he consistently got an error message suggesting to try another payment method. After attempting to resolve the issue with the casino, the player was asked to deposit once more through a verified method, but this also proved unsuccessful. Despite our attempts to assist and request further details, the player did not respond. As a result, we were unable to further investigate and had to reject the complaint.

The player from Austria had received only $3,000 from My Empire Casino out of her total $14,000 winnings and was struggling to secure the remaining $1,000. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus. However, the player informed us that she had received her remaining payout. We then marked the complaint as 'resolved' in our system.

A player from Spain used his mother's details to open an account to circumvent a legal incapacity due to gambling problems. The casino never asked for ID or verification. The player is now attempting to claim the total amount of the deposits but is being denied. The complaint was rejected as the player breached the casino terms by registering with 3rd party details.

The player from Greece is experiencing issues with a game on the MyEmpire casino website. Despite multiple attempts to contact support and following their advice such as clearing cookies and changing browsers, the problem persists and the bonus game remains frozen. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had experienced an issue with a bonus during depositing, which led to an account closure during the withdrawal of €3500 winnings. After a month-long ID verification process, she discovered her balance had been reduced to €256 due to a deduction related to the initial bonus issue, a problem that had been caused by the casino. The casino had explained that due to a technical update, a higher amount was initially credited to her balance upon completion of the wagering requirements. The casino rectified this by deducting the excess amount and compensating with an additional €16, which brought her balance to €256. The casino's actions had been in line with their terms and conditions. The player had expressed dissatisfaction with the casino's handling of the situation. The Complaints Team concluded that, despite the player's dissatisfaction, the casino had acted within its terms and conditions. The player's complaint was deemed unjustified and was rejected.

The player from Greece faced problems with three transactions at the Evolution live casino. Despite confirmation of three unpaid transactions by the provider, the player has received no update or refund from the casino. The complaint was rejected as the player stopped responding.

The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat.

A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany can't withdraw a balance of 770€ due to a lingering bonus issue. Despite several inquiries, the casino's support claims these problems are caused by 'technical issues'. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany is having issues with delayed withdrawal. He won over €1000 but was only able to request €500 for withdrawal. Despite the casino's policy that withdrawals should be processed within three business days, the player has been waiting for six days. The complaint was rejected because the player didn't respond to our messages and questions.

A player from Germany encountered an error with the bonus wager counter in the casino, which got stuck despite the player meeting the requirements. This issue has led to the temporary suspension of their account. Concerns are raised about approximately 31,000€ in winnings being at risk due to this issue. The complaint was closed as the player stopped responding.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as 'resolved' after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player's account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player's winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as 'resolved' in our system.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as 'resolved'.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's bets were rejected but were not credited back to the player's balance. The casino reviewed the situation and refunded the disputed amount to the player's original payment method. The complaint is resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player's communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player's issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player's withdrawals were approved.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn't received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn't. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as "resolved".

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver's license didn't match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.