Sky247 Casino - Player's withdrawal has been confiscated.

They scam with me 10k withdrawal not given.15 Feb 2025 i request for 10065 withdrawal but the no given me till date.

Hello Sujay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sky247 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

1.Yes my account is already verified

16/10/2020 i register on sky247 maybe in one month i verified my account

2.Yes i accumulated real money no bonus

3.Today 7.30 Ist Last time i submitted my problem via ZENDESK,They reply me via email"We are happy to say that withdrawal successful created your bank please check to confirm receipt

But no money credited yet my bank account

They send me a utr-504613158694

To check with my bank but no transaction found with this utr in my bank.

Please help me

Please help me

Hello Sujay,

As stated above, withdrawals may take up to 14 days to be processed.

Meanwhile, please forward the communication between you and the casino to nikolas.b@casino.guru.

Let us know in case of any updates.

Regards,

Nick

Ok i will forward all messages of casino live chat tomorrow

Already 14 days over,but withdrawal still not credited.what should I do now.

Help me please

Thank you Sujay for all the information provided. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Sujay, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible. Could you please confirm how many payment methods have you used for depositing and which one have you selected for withdrawal?

Meanwhile, I’d like to invite a representative of Sky247 Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of where were the moeny sent, so the player can confirm the correct account has been selected? I would also appreciate if you could provide us with any and all relevant evidence. Sensitive information can be sent to me directly via e-mail to matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have also tried to contact the casino affiliate via Skype, hopefully we can get a reply before the timer is finished, which would mean we'll have to close this case as unresolved, resulting in lowering the casino's safety index.

Thank you for your message. We are sorry for the experience on our website. Due to an error from our payment provider, indeed the withdrawable amount shows approved in our logs, while the provider failed to process it. We have made an equal amount of 10065 INR available on your balance, which you can withdraw anytime.

Dear Sujay,

I have been told by the casino representative, that by now your account should have been credited with the amount you were trying to withdraw originally. You are supposed to request a new withdrawal, that will hopefully go through this time. Please, let us know once you manage to put through the withdrawal.

Thank you Casino guru for helping me

Dear Sujay, can you please confirm if you have received the money and the complaint has been resolved?

I got my withdrawal 11015.

The money that they were supposed to give to my bank account was transferred to my gaming ID after 32 days. Later, I increased the amount of money by playing more games and withdrew 11015 Successfully.

Thank you Casino guru team and especially Matej to helping me.

Dear Sujay,

I am very happy to hear that you got your money in the end, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation, as well as thank you to the Sky247 Casino for looking into this matter for us. We hope that the suggestions and explanations provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Matej

Casino.Guru