The player from Germany had had difficulty withdrawing winnings of €4000 through Skrill from Spinbetter Casino. Despite reassurances from client support that had claimed it was a technical error, the transactions had been continuously rejected. He had been trying to withdraw his money since April 21, 2024, and only once a payout of €400 had been approved. He had stated that his friends, who also played on the site, had been able to withdraw without any problems. However, the issue had eventually been resolved and he had managed to receive his payout. We had marked the complaint as 'resolved' in our system.
SpinBetter Casino - Player's Skrill withdrawal is being rejected.
Amount: €4,000
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
Hello, I have played at Spinbetter several times and I've never had any problems before. Recently, I've won €4000 and I wish to withdraw this amount.
I made my deposit using Skrill and I would also like to withdraw through Skrill, but every time I try, the transaction is rejected. When I inquire with client support, they always say it is a technical error. I even asked if they need any verification, unfortunate it wasn't the case. Which is odd, as I had to change my email address at some point in the past.
My friends also play with this provider and they have all been able to successfully make withdrawals with Skrill (although for smaller amounts).
Automatic translation:
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6 months ago
Dear cihaan46,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals before?
Could you please advise if you passed the full KYC verification?
Could you kindly specify how long have you been trying to withdraw your winnings via Skrill? Has the customer support told you when the technical problem would be fixed, or have they suggested a different solution?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Translation
Hello, I asked if I had to verify myself and you replied: No, there is currently no need. And I have been trying to withdraw my money since April 21, 2024 at 4:00 a.m.
In the meantime, they only approved a payout of 400€ once, then I wanted to pay out the rest and it was rejected again and again.
citing technical problems.
However, my friends also play on the site and they can withdraw without any problems.
Best regards
Automatic translation:
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6 months ago
Translation
Finally got my payout.
My conclusion about the site.
Sports betting & casino selection with the best site. Regarding the payouts I can say a bit poor and slow
Kind regards
CS
Edited by a Casino Guru admin
Automatic translation:
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6 months ago
Dear cihaan46,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
