The player from Japan was unhappy with the casino’s policy that restricted the maximum withdrawal amount of the first deposit bonus to 1X the bonus value. They had already verified their account and had communicated with the casino about this issue in the past. However, the player decided to close the complaint, finding it unproductive to pursue a relatively small sum of $110. Consequently, we had to reject the complaint as per the player's explicit request.
SpinBetter Casino - Player dissatisfied with deposit bonus terms.
Amount: $110
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
maximal withdrawal amount of 1st deposit bonus here is 1Xbonus
ridiculous
"
Dear Customer,
According to paragraph 14 of our Terms and Conditions for this offer, "After the bonus has been redeemed, your main account will be credited with the remaining bonus funds, which will not exceed the initial bonus amount". Your bonus amount was 50$ so your main account was credited with 50$. You can read more in our Special Offers and Bonuses section.
"
Public
Public
8 months ago
Hello avirex,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?
Please note that it is the player's responsibility to read the terms and bonus terms and once you accepted the bonus, there is basically nothing you can do as you agreed to it's rules.
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
my account is already verified
i’ve already withdrawn some
last time i talked with em is 21th Feb
about maximal withdrawal of bonus balance and about verification of account .
that maximal withdrawal is 1X bonus is so ridiculous
