The player's unable to withdraw winnings generated from bonus money. The complaint was rejected as the player stopped responding.
Spin247 Casino - The player's unable to withdraw.
Amount: €100
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won with the welcome bonus or free play and wanted to pay out 100 euros. In the financial transfer on my account it has been saying "Status pending" for days, I wrote to this support 5-4 times using the contact form and got no reaction or answer! There is no live chat and no other contact option! Lg
Automatic translation:
Public
Public
2 years ago
Hello Jennifer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.
How long have you been waiting for the withdrawal? Is your account verified? If yes, when did the process finished? Also please if you have any relevant communication between you and the casino, or any proof which could support your case, please send it to nikolas.b@casino.guru. Looking forward to your answer and I hope we will be able to help you out with your issue.
Regards,
Nick
Public
Public
2 years ago
Hello Jennifer,
The withdrawal should no longer be pending and should be paid.
Thank you for using Spin247 and congratulations on your win.
Many thanks,
Spin247
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