SupaBet Casino - Player’s winnings haven’t been received yet.

I found out about the Supabet casino through an advertisement. As players from Portugal are accepted, I registered and started playing with the welcome bonus.

My first deposit was unsuccessful and I didn't win anything. However, a few days later I received a call from a lady called Vanusa who said she was my account manager and that I could talk to her about anything.

This time I was lucky and after meeting the bonus rules I managed to make a profit and requested a withdrawal of €400. I received an email informing me that the funds would be transferred within 3 working days.

The truth is that to this day I haven't received anything, it's still pending and the information is always that they have a computer delay.

Unfortunately I saw on the net that there are complaints

of the same situation about this casino.

I tried to talk to the supposed manager but she didn't answer me on Telegram.

I wonder if you can help me, I don't think it's fair that they don't pay out a person's winnings.

Dear Pmoraes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I'll update you after another 7 days. Thank you for your reply.

The casino keeps giving the same answers, copy and paste, they don't resolve my situation. More than 12 days have passed and they haven't updated the status of the withdrawal, which is still pending.

It's still the same, and the excuses are still the same, they won't pay my withdrawal, they say everything is fine with my account but that they're in arrears. The message is always the same.

We're sorry but we're working to pay, we're sending a message to the finance department and no one is doing anything.

I don't know if anyone has ever managed to withdraw from this casino.

Dear Pmoraes,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.