HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,014Opened949Unresolved5,050Resolved12,298Rejected20,717
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

PalmSlots Online Casino - Player under self-exclusion keeps receiving promotional offers.

Closed Submitted: 30 Aug 2023
Disputed amount: €1,000
Safety Index:Very low
Our verdict Case closed

Starda Casino - Player's withdrawal is delayed.

Resolved Submitted: 30 Aug 2023
Disputed amount: €550
Safety Index:High
Our verdict Player stopped responding

MyStake Casino - Player is unable to complete address verification.

Closed Submitted: 30 Aug 2023
Disputed amount: €60
Safety Index:Very high
Our verdict Player stopped responding

1win Casino - Player claims that payment has been delayed.

Closed Submitted: 30 Aug 2023
Disputed amount: 20,000 INR
Safety Index:High
Our verdict No reaction policy

Igu Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 30 Aug 2023
Black points: 40
Disputed amount: €50
Safety Index:Low
Our verdict No reaction

ProntoBet Casino - Player accuses casino of scamming him.

Unresolved Submitted: 29 Aug 2023
Black points: 548
Disputed amount: €3,000
Safety Index:Above average
Our verdict Player stopped responding

bet365 Casino - Player is dealing with issues regarding withdrawal methods.

Closed Submitted: 29 Aug 2023
Disputed amount: €102
Safety Index:Very high
Our verdict No reaction

Las Americas Casino - Player's account blocked after withdrawal request.

Unresolved Submitted: 29 Aug 2023
Black points: 201
Disputed amount: €250
Safety Index:Above average
Our verdict No reaction

MoreSpin Casino - Player’s winnings haven’t been received yet.

Unresolved Submitted: 29 Aug 2023
Black points: 867
Disputed amount: $2,200
Safety Index:Very low
Our verdict Player stopped responding

14VIN Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 29 Aug 2023
Disputed amount: 120 R$
Safety Index:Very low
Show more complaints (+10)
Showing 26,191 - 26,200 of 39,014 complaints
1...2,619 2,620 2,621...3,902
Go to pageof 3,902 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.