GuruPlay Casino Review

The player from Portugal had won 900 € from free spins but was unclear on how to withdraw her winnings. We had reached out to her for more information regarding her account and whether she had made any real money deposit. However, due to the lack of response from the player to our queries, we were unable to proceed with the investigation or provide a resolution. The case was subsequently rejected, but the option for the player to reopen the complaint in the future remained available.

The player from South Africa was struggling to make a withdrawal from the casino. However, despite our team's efforts to reach out and request further information to investigate the issue, the player did not respond. As a result, we were unable to proceed with the investigation and were compelled to reject the complaint.

The player from India was unable to successfully deposit money to the casino. Despite our efforts to assist and requests for essential information to proceed with the case, the player did not provide any response. Consequently, we could not conduct further investigation into the issue. As a result, the complaint was rejected due to lack of communication from the player's side.

The player from Netherlands had an issue with receiving a free welcome bonus after registering on the casino website. Despite our team's attempts to gather more information and extend the response time, the player had not provided further details. Consequently, we were unable to investigate the issue further and had to reject the complaint.

The player from United Kingdom is experiencing difficulties accessing free games due to an age verification problem. Despite being 47, the player can't play due to the error. The complaint was rejected as the player stopped responding.

The player from Argentina wanted to delete their Guru casino account without incurring any charges. However, despite our team's efforts to assist, the player failed to provide the necessary information and did not respond to our follow-up messages. Consequently, we could not conduct a thorough investigation into the matter and had to reject the complaint.

The player from South Africa was seeking guidance on how to process a withdrawal. However, she had not responded to our inquiries for additional information, which hindered our ability to investigate her complaint. As a result, we were compelled to reject the complaint due to lack of response from the player.

The player from Bulgaria claimed he wasn't able to withdraw winnings. However, it had been clarified that the player was playing a demo game on an independent online casino database, not an actual casino. Thus, no real money deposits or withdrawals were possible. The complaint was rejected as the player's issue wasn't related to a specific casino.

The player from Denmark had expressed a desire to delete his casino account. We had reached out to him for clarification but received no response despite having extended the complaint timer by 7 days. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

The player from Ecuador had deposited money to the casino, but the funds had not been credited to the account yet. Despite the Complaints Team's attempts to gather more information and request for payment receipts, the player did not provide the necessary details. As a result, due to a lack of response and information from the player, we were unable to investigate the issue further and the complaint had been rejected.