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HomeComplaintsGuruPlay Casino - Player's withdrawal has been delayed.

GuruPlay Casino - Player's withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: R50

GuruPlay Casino
Safety Index:Low

Case summary

The player from South Africa was struggling to make a withdrawal from the casino. However, despite our team's efforts to reach out and request further information to investigate the issue, the player did not respond. As a result, we were unable to proceed with the investigation and were compelled to reject the complaint.

Discussion
Public
X
bronze
Slie7922
Bronze
Public
1 year ago

I need to withdrawal

Public
X
admin
Tomas
Complaint Specialist
Public
1 year ago

Dear Slie7922,

Thank you very much for submitting your complaint. I’m really sorry to hear about your withdrawal issue.

  • I’m afraid I will need more information regarding your problem. Please could you elaborate? 
  • Could you please post a screenshot of your casino account with the name of the casino and the website link visible?

I will be waiting for your reply patiently.

Best regards,

Tomas


Public
X
admin
Tomas
Complaint Specialist
Public
1 year ago

Dear Slie7922,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
X
admin
Tomas
Complaint Specialist
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GuruPlay Casino - Player's withdrawal has been delayed.
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