Spin247 Casino - Plyer’s withdrawal has been delayed.

Good day I recently made a withdrawal on the 10th of July until today I haven't gotten any money in my bank account

Dear Zanele,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Has your account been fully verified? Was this your first withdrawal request? What is the status of your withdrawal – is it pending or processed? Looking forward to hearing from you.

I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Kristina

It's been 2 weeks exactly today and on my status it's still pending because it shows that I can still reverse it. When I try love chat with spin 247 they just kick me out. Yes it was my first withdrawal and I did verify my email and sent my account number

Thank you very much Zanele for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you so much

I would like to ask Spin247 Casino to join us and explain why is the player's withdrawal delayed.

Please do

Hi Zanele.

We are sorry to hear you have experienced some issues withdrawing!

Please can you provide your username with us so i can look into this further.

Many thanks,

Spin247

Dear Zanele,

is there any update regarding your case? Have you received your withdrawal?

Hi Zanele,

i hope you are well and safe.

After further investigation we are just awaiting your ID to process your withdrawal. Please could you send this over as soon as possible and once verified, your withdrawal will be processed.

Please let us know if you need any assistance doing this.

Many thanks,

Spin247

Dear Zanele,

Did you provide the casino with the requested information? Please let us know if there is any update regarding your case. I'm extending the timer by 7 days. If we fail to receive any answer from the player, we will be forced to reject the complaint.

We rejected the complaint because the player didn't respond to our message.