The player from Norway is facing significant delays in withdrawing his winnings of 500,000 NOK due to the casino's daily withdrawal limit of 5,000 NOK and acceptance of requests only a few times a month. Despite being fully verified, he experiences poor customer support and excessive waiting times, with his request from 20.03.2025 still pending as of 28.03.2025.
PowerUp Casino - Player's withdrawal process is severely delayed.
Amount: 550,000 kr
PowerUp Casino
Safety Index:HighSafety Index
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8.4
PowerUp Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Case summary
19 hours ago
Public
Public
4 days ago
Treating me bad for winning and slowing down the withdrawal process. They expect me to use many months/years to withdraw. Very bad customer support over a long period.
I have have 500k NOK to withdraw and they have 5000NOK max withdrawal per day and maximum 3 pending withdrawals. The problem is that they accept withdrawals maybe 1 time a week.
I have uploaded a picture that shows my withdrawal request 20.03.2025. It is still not accepted 28.03.2025. I am fully verified and have withdrawed several times. With 5000NOK limit and accepted withdrawals a few times a month it will take many years to finish my withdrawal process.
I have asked several times on mail and live chat. They excuse it with «technical problems» etc.
I recommend being careful with high stakes at this casino.
Public
Public
3 days ago
Dear Norwegiangambler,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PowerUp Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Were there any successful withdrawals you made before 13/03/2025 coming from the same win?
- Were you in contact with the casino support regarding the delay? What response have you received?
- Have you accumulated the winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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