Spin247 Casino - Player is struggling to pass the KYC.

In order to withdrawl i had to wager over 12,500$ which i did, plus send id which i did, and send banking and mobile documents of payed phonebill which i did, i did exactly what they told me to do ever time and ive sent these documents at least 20 dozen times and they keep responding that the image is unclear or the documention hasnt been received or it has to be a screen shot from the bank or mobile website which i did, this is been going on since april 20th and have sent numerous emails to there other support method and have yet to receive one email back on my issue, its jus alittle over 1100$ withdrawl ,why wouldnt i send clear,proper ,documentation over 50 times, I do want my money,and they seem to have no plan on giving it to me

Dear Sniktaw75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Do I understand correctly that this was your first attempt to withdraw?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

No I tryed to withdrawl in feb for 500$ thay give me same reason jus likr this time they have this ingfo 200 times aat that time,, they jus told me that my April bill for 90$ has to be paid ,,,thosr r new charges like wtf is it there buisnessoreverything

Thank you very much Sniktaw75 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sniktaw75,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello Sniktaw75,

I will look into this for you.

Many thanks

Spin247

I sure hope this is resolved this time

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Sniktaw75

I am happy to confirm you are eligible for all the winnings you have requested. The current hold up is we are waiting on one final KYC Document. The document in question is the proof of phone bill paid.

After getting the proof of phone bill paid evidence for mobile number 17805###704, we will process the payment asap.

You have mentioned you have previously submitted this, however due to the screenshot not showing all required details our agent rejected the ID, but I can see you have sent it above. If you could re-send this screenshot to our support team email (support@spin247.com). We will aim to approve the document and get the payment to you as soon as possible.

I would recommend keeping this ticket open until the document is approved and payment has been received.

Please let me know if you need anything else.

Many thanks,

Spin247

I have sent this to the support team email and nothing, this clearly seams to me im jus getting the run around again, you can see it so cant you tell them to send me my money

Ok so I sent the document 3 times last night ,jus incase , and went threw my emails and noticed that i have not had a responce from youre support team via email from emails ive sent 2 weeks ago, ,so why r you leading me to another false chance of getting my withdrawl, if you can clearly see my document is correct then why cant you approve the withdrawl, you must have sum kind of athority being that you are the only person anyone can get in touch with

Hi Sniktaw75,

Unfortunately the process of approving KYC documents is the process of another department therefore I can not approve the documents myself.

I will pass the message onto this team that have you resent the information. They should get back to you shortly regarding this issue.

Many thanks,

Spin247

Are you not reading my responces, your so called support team havent replyed from emails ive sent 2 weeks ago so i dont think they will be replying any time soon, all your doing is leading me in one big circle and you know it

Here i have finally gotten a response,not sure if its from the first email I sent or the 21rst but here it is, read closely, they don't except images via email any more, like what kind of gong show is this

Hi Sniktaw75,

I have just been informed that the payment has been sent today - please let us know if there are any further issues with this.

Thanks,

Spin247

Dear Sniktaw75,

did you receive your winnings? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you Casino Guru, I could of not got this without you, I recomenned to anyone reading this do not gamble at spin24/7 it really isn't worth the hassel and jus wonder how maney unfortunate people have been scammed by them , thanks again guru!!

Dear Sniktaw75,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru