The player from Portugal has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Spin Samurai Casino - Player’s withdrawal has been delayed.
Amount: €100
Spin Samurai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
after my account full verified ,casino cancel and recancel my cash out ,with no explanation ,only inssue in pay system ,but not give any outher explanation or alternative for cashout,i contact Skrill u say that not any problem in is payment system for any client,so my conclusion is casino cancel my cashout with fake excuse
probably once i m tier to wait i go play the balance and close the account(the cancel cashout by the casino is already for several days)
last times support no longer reply my questions
Guru you rake this casino as new ,but probably is better pass to fraud
u is a big surprise once this casino made part of a honest gruop(DIREX/DAMA)
i go lost my money ,but stay for you the information of this spin samurai casino scam and fraud u avoid pay players wins
best regards
Jorge M***
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3 years ago
Dear Jorge,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Dear Petronela
first thank you for your reply
I would like to inform you that my withdrawal does not even have the opportunity to be pending because after a few hours it is canceled by the casino
my account is fully verified
I must inform that casinos in this group (DIREX / DAMA) pay for e-wallets in approximately 1 hour
Today I received a new excuse for canceling my withdrawals, as I deposited with a paysafe card, now they say that I have to withdraw by the same method, but when I choose the withdrawal for my paysafe account I am directed to SKRILL rapid tranfer, which is normal because when depositing with paysafe, the transfer passed first through skrill rapid transfer (paysafe / skrill / neteller are the same company)
when I ask for another option for my withdrawal, no one else answers.
Regards
Jorge M ***
Edited by a Casino Guru admin
Automatic translation:
Public
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3 years ago
Translation
Good afternoon Petronela
This complaint against spin samurai casino can be closed
finally, a solution was found after a long discussion with support and the payment service of the casino in question, my winnings have been paid and the case can be closed
Anyway, thank you very much for your attention. I hope I can always count on you and for the help you make available
Regards
Jorge M ***
Edited by a Casino Guru admin
Automatic translation:
Public
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3 years ago
Translation
Good afternoon
I would like to inform you again that this case has already been resolved between me and the casino concerned
My complaint can therefore be canceled
Regards
Jorge M
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jorge, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
