SlotsPalace Casino - Player’s withdrawal has been delayed.

3.5 I submitted for payment, I have already contacted the agent 2 times and he submitted an application for withdrawal and told me that they will send me a mail through which I will have to send all the documentation to be able to withdraw money. But I haven’t gotten anything from them yet and I’m afraid I’ll need your help. The payment is € 500

Dear rile15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok then let's wait 14 days and if nothing gets better we'll talk .. thanks for once

Everything is fine, it was on the bill today, thank you very much

Awesome news, rile15. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.