Legzo Casino - Withdrawal of player's winnings has been delayed.

Good morning, I have a pending withdrawal amount of €750 and it has been 30 hours since the withdrawal request in question, the amount is still being processed...my withdrawal method is the same as the deposit, via Skrill where for deposits the amount is transferred instantly and whenever I have made a withdrawal request on this Legzo site it has never taken more than two hours to process....in the casino's payment terms and conditions it is explicitly stated that it can take up to 24 hours to be processed (which has never happened) but in the meantime it's been 30 hours and support says every time I contact them that I have to wait... I even have Gold status, which the website says gives us priority in withdrawals and better support for the player... in fact, I can see that the status doesn't change anything because while I was in bronze status, the payments were almost immediate. I would like to get my money as soon as possible...because this has never happened to me on any site that I have entered because of your trust, which gives this casino a good reputation.

Dear Rimamartiger,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, yes my verification is complete, I have already made several withdrawals at the casino in question and they were quick about it... ok, I will wait, thank you for your explanation. Have a nice day.

You've already paid the amount, thanks anyway. Have a nice day

Dear Rimamartiger,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru