The player's withdrawal request is delayed for almost a month. It has been received.
Haven't got my withdrawal requested on September 17th was the first time I have tried for one. So like you said I wait.
Hello Lori,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SportsandCasino.com. Please allow me to ask you a few more question before we would move forward with the case.
Is your account already verified in the casino? Is this your first withdrawal request in the casino? Did you use any bonus money to accumulate your winnings?
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
Thank you Lori for the additional information. I'll now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
Hello Lori,
I looked at your complaint and will do my best to help you. I would like to invite SportsandCasino.com into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Hello Lori and Villiam. The payment has been sent. We apologize for the delay.
Dear Lori,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru