SlotsandCasino - The player's withdrawal is delayed.

I withdrew my money on 28 August and am yet to receive. My account has been fully verified which is confirmed via email from the casino and they have written twice to apologise for the delay, but it is over 2 weeks now. The withdrawal is via Bitcoin, so should be no issues. Thanks Craig (username: C***).

Hello Craing,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with SportandCasino.com.

Before we would try to contact the casino, please allow me to ask a few more question to clarify the case as much as possible.

Was this your first withdrawal request in the casino? How long have you been verified? Did you play with any deposit or no deposit bonus? If yes, did you finish the wagering requirement for it?

I can confirm that first withdrawals may take up to 14 days in almost every casino, even more in some cases, but seems strange that a bitcoin payment would take so long.

Looking forward to your answer and I hope we will be able to help you out with your case as soon as possible.

Regards,

Nick

Casino.guru

Hi Nick,

I have been verified since 31 Aug, so appreciate we’re potentially only just over the 2 week period, but still a very slow payout.

Confirming this was my first withdrawal.

Confirming no deposit bonus taken.

thanks, Craig

Thank you Craig for providing additional information. I'll now forward your case to my collegue Andrej who will be assisting you from now on.

Wish you best luck

Regards,

Nick

Dear Craig,

I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite SportsandCasino.com to join this conversation and participate in the resolution of Craig’s complaint.

Dear SportsandCasino.com,

Can you please indicate the time frame in which Craig can expect his withdrawal to be processed?

Upon checking the clients' account, the withdrawals were all reversed. There are no pending withdrawals for this account. The last one was reversed to his account on 09/10.

Thank you, SportsandCasino.com team, for letting us know.

Dear Craig,

Could you please confirm the statements of the casino team and let us know how would you like to proceed?

Confirming I’ve received my outstanding withdrawal. Thank you for your help.

Thank you, Craig, for your reply. Do I understand correctly that you have already received the whole disputed amount? Was the casino referring to other withdrawal requests?

I ended up reversing 2/3 of the withdrawals frustratingly due to their delays, but the first withdrawal was the one that I eventually received. Happy for this to be closed.

Thank you, Craig, for clarifying. I’m sorry to hear that some of the winnings have been played away, but I’m glad that at least one of the withdrawals was successful. Could you please advise how much have you successfully withdrawn?

Dear Craig,

Since you have not clarified the exact amount you have successfully withdrawn, we assume that you have successfully withdrawn exactly a third of the original disputed amount, as you indicated earlier.

Thank you for using the Casino Guru complaint resolution center. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru