HomeComplaintsSlots Safari Casino - Player warns of unlicensed casino and non-payment.

Slots Safari Casino - Player warns of unlicensed casino and non-payment.

Amount: 400 kr

Slots Safari Casino
Safety Index:Very low
Submitted: 03 Aug 2024 | Case closed : 23 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Sweden warned that the casino lacked a license and did not pay out winnings. The issue was not resolved as the player did not respond to requests for further information, preventing any investigation into the complaint. Consequently, the complaint was rejected due to lack of cooperation from the player.

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3 months ago
Translation

Hello,

I just want to say, don't play at this casino. They don't have a license, and they don't pay out winnings.

Automatic translation:
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3 months ago

Dear zija,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slots Safari Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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3 months ago
Translation

I tried to verify my account but they don't want to and pay my profit and they don't have a license

Automatic translation:
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3 months ago

Dear zija,

Why don't they want to pay the winnings? Please describe the situation in full as we have nothing to work with so far.

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3 months ago
Translation

I have closed the account only for the criminals

Automatic translation:
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3 months ago

Dear zija,

This is the last request to fully describe the situation otherwise we will be forced to close the complaint.

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2 months ago

Dear zija,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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