The player from the United Kingdom requested account closure due to a gambling issue, leading to an accumulation of deposits over £1300 before the casino finally terminated her account and promised a refund. However, since that communication, the casino has ignored her emails confirming her details and requesting the refund, leaving her without any clarification or reimbursement.
Amonbet Casino - Player’s account is closed, but refund is delayed.
Amount: £3,500
Amonbet Casino
Safety Index:LowSafety Index
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4.5
Amonbet Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Case summary
4 hours ago
Public
Public
yesterday
Hi,
after chasing the casino myself as per my last complaint i asked them to close my account as i had a gambling issue and they told me to email them instead cause they cant close it via live chat - this means it wasnt actioned right away and i was able to deposit so much more over £1300 more and a number of ignored complaints in regards to this with them, they finally responded on the 11/03 to say my account had been terminated and they were initiating a refund of all my deposits as per my request. ( this is every deposit ever made )
However since that email they have ignored every email from me confirming my details or requesting to pursue the refund.
i am extremely unhappy that they have led me to believe i was getting a refund,
i sent over all my bank details to them and they have ignored me.
no refund issued,
no clarity
i had one or two replies from the VIP manager mid week, and then ignored every email since.
can you help me with this at all?
Public
Public
12 hours ago
Dear Ldiamond23,
Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:
- Could you please specify when exactly the casino informed you that your refund had been processed?
- When exactly were you asked to provide your personal details for issuing the refund, and which details did you provide?
- If you have any additional emails or chat transcripts regarding your refund request, could you kindly forward them to me at veronika.f@casino.guru or share screenshots here?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
11 hours ago
Could you please specify when exactly the casino informed you that your refund had been processed? They asked for details 11/03 and then on 13/03 said it was processed and that i should check it.. all a big lie and then stopped replying to me..
When exactly were you asked to provide your personal details for issuing the refund, and which details did you provide? 11/03. I provided all details for them to make payment
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