Hi,
after chasing the casino myself as per my last complaint i asked them to close my account as i had a gambling issue and they told me to email them instead cause they cant close it via live chat - this means it wasnt actioned right away and i was able to deposit so much more over £1300 more and a number of ignored complaints in regards to this with them, they finally responded on the 11/03 to say my account had been terminated and they were initiating a refund of all my deposits as per my request. ( this is every deposit ever made )
However since that email they have ignored every email from me confirming my details or requesting to pursue the refund.
i am extremely unhappy that they have led me to believe i was getting a refund,
i sent over all my bank details to them and they have ignored me.
no refund issued,
no clarity
i had one or two replies from the VIP manager mid week, and then ignored every email since.
can you help me with this at all?
Hi,
after chasing the casino myself as per my last complaint i asked them to close my account as i had a gambling issue and they told me to email them instead cause they cant close it via live chat - this means it wasnt actioned right away and i was able to deposit so much more over £1300 more and a number of ignored complaints in regards to this with them, they finally responded on the 11/03 to say my account had been terminated and they were initiating a refund of all my deposits as per my request. ( this is every deposit ever made )
However since that email they have ignored every email from me confirming my details or requesting to pursue the refund.
i am extremely unhappy that they have led me to believe i was getting a refund,
i sent over all my bank details to them and they have ignored me.
no refund issued,
no clarity
i had one or two replies from the VIP manager mid week, and then ignored every email since.
can you help me with this at all?