Dbosses Casino Review

The player from Germany is highly dissatisfied with a promotional offer. His bonus was canceled and the account was blocked due to a mismatch between the player's deposits in the casino and his income. We ended up rejecting the complaint because the evidence suggested that the player was funding his gaming with loans.

The player from Berlin has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that his winnings were refunded, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had faced difficulties with the withdrawal due to the casino's requirement for a Skrill account, which the player did not possess as his deposit had been made via Rapid Transfer. After providing necessary documents and clarifications, the issue had been resolved and the player received his winnings. The complaint was subsequently marked as 'resolved' by us.

The player from Canada has waited for two weeks for the withdrawal of €21,114. Despite numerous contacts with customer support, he has received no updates or reasons for the delay. He is seeking help to get some information about this delay. The issue has been resolved successfully.

The player from Canada had had an issue with unprocessed withdrawals totaling 3600 to his MuchBetter account and 4700 via crypto from BluVegas Casino. This problem had arisen after the casino had changed ownership, and the pending withdrawals had disappeared. The player had reported that the casino had been paying him in increments after he had redeposited, but the MuchBetter withdrawals were still missing. We had contacted the casino, and they had responded that the funds were in the player's balance, and he just needed to request a withdrawal again. The player had re-requested the withdrawals and had since confirmed that he received all payments.

The player from Quebec, who had verified their account earlier, had played with non-sticky deposit reload bonuses. They claimed to have adhered to the bonus terms, but had received an email from the casino stating they had violated their rules. After reviewing the player's game history and communicating with the casino representative, we determined that the voidance of the player's winnings had occurred in error. The casino agreed to re-add the amount to the player's balance. The player also had three other withdrawals pending, which the casino confirmed would be settled. The player confirmed receipt of all funds, resolving the issue.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as the casino requested him to verify his no longer existing card. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany has requested withdrawals two weeks prior to submitting this complaint. After reviewing the evidence the fact became clear that funds indeed have been sent and have not been received. Moreover, based on the e-mail communication with the player, it was clear that documents requested by the casino could not have been provided in the correct format. After some time, player had gotten required documentation, sent it to the casino team and begun to search for the way to withdraw her funds. After extensive communication and multiple attempts with different payment providers funds have finally been successfully withdrawn to the player's account and, therefore, the complaint has been resolved.

The player's balance was voided as the casino claims that he wasn't supposed to get the tournament price. Since the player was not responsible for the situation, the casino team has decided to return the voided balance.

The player from Sweden has requested a withdrawal of €27,500. The payment has been split into smaller installments as per weekly withdrawal limit rule. After completing the verification and source of wealth processes, the player received his winnings and the case is resolved.

Simone, a player from Germany, deposited money to Craze Play Casino. He has been waiting for the deposit to reach his account balance for a while, so he repeatedly contacted the casino support. Later, he was informed that he lost this amount at the time when he usually works.